YouTube crashes -> reset to last TV channel!

SC-Fan · Oct 10, 2022

Hello everyone!

This lapse was already discussed here “years ago”, but now I’m experiencing it again:

Every now and then when I click on a YouTube show like this, there is an immediate interruption and I end up back on the TV channel I last selected!

I’m now curious to find out whether other “Swisscömlers” have also experienced this…

hed · Oct 10, 2022

Have you already done a factory reset on the TV-Box (keyword paper clip)?

SC-Fan · Oct 10, 2022

Yes, I’ve already done that; By the way, the error appears irregularly on both of my boxes (IP1400).

Andy7171 · Oct 10, 2022

Yes, I can confirm this long-standing problem

hed · Oct 11, 2022

Then your only option is via support:

Tel. 0800 800 800

or

KatrinM · Oct 18, 2022

Was support able to help you with your request? We’re curious to see if you’ve found a solution by now.

I wish you a pleasant Tuesday!

SC-Fan · Oct 18, 2022

Since this error described does not occur regularly so far, I have (at least) decided not to contact the KD for the time being.