Playback errors in the recordings - small flash sign!

Spawn · May 26, 2022

Playback errors in the recordings - small flash sign!

Hello

I’ve been having problems with my recordings for the last month, which are about 1 month old. And I want to start a recording normally and then nothing happens, after a while I just get an error message “Playback error”, but very important, I don’t have a flash sign, so it looks normal at first glance. Oh yes, what I also noticed is that it’s always on “Sky Cinema”, a pay channel, not normal recordings from TV.

What can that be? Problems in the Swisscom cloud with my recording storage? Swisscom told me they don’t have any problems and other people don’t have these problems either. So what can it be?

If the problem is not resolved as quickly as possible, I will be forced to resign. I don’t pay a “high” subscription price and the recordings all have “playback errors” and I can’t start anything. That’s no use to me at all, there’s enough competition.

Does anyone have any advice or has similar problems? As I said, NO LIGHTNING SIGN!

Thanks and greetings

Spawn

roku73 · May 26, 2022

@Spawn Can’t you start the recordings in the Blue TV app on another device?

I would recommend that you restart the TV box, if that doesn’t help, reset the TV box - key word paper clip (press the reset button on the bottom)

Spawn · May 26, 2022

No, I have 2 boxes, it doesn’t work anywhere, not even on my cell phone or iPad. I’ve already restarted the router and box x times, but it’s no use.

roku73 · May 26, 2022

@Spawn Does it affect all Sky Cinema recordings from a month ago, or only certain ones from a certain date?

Spawn · May 26, 2022

No, the new recordings work, only the recordings that are about 1 month old don’t work. The very old recordings also work perfectly.

roku73 · May 26, 2022

Try to find out from when to when the recordings don’t work.

Maybe someone here recorded something on this station at this time.

Gaeilgeoir · May 26, 2022

@Spawn In the English-speaking forum it was also reported that individual recordings from Sky Cinema could not be played. The moderator then advised the hotline to call 0800 800800 and create a problem ticket.

[https://community.swisscom.ch/t5/Use-with-TV-Box/error-while-trying-to-play-recordings/m-p/710079#M677] (https://community.swisscom.ch/t5/Use-with-TV-Box/error-while-trying-to-play-recordings/m-p/710079#M677)

roku73 · May 26, 2022

May I ask what films these are? Have you checked to see if you can re-record it?

Spawn · May 26, 2022

Currently April 30th until 7.5.

Spawn · May 26, 2022

Thanks for the tip. I’ve already reported a problem, but I’m a bit skeptical because this is the second time I’ve had it. But maybe it’s only on Sky Cinema, that could still be the case.

hed · May 26, 2022

@Spawn

In rare cases it happens that recordings can no longer be played back. I have already reported specific cases to the helpdesk, but they can usually no longer save the recordings. However, you should still create a fault ticket.

Spawn · May 26, 2022

Yes, as long as they’re still “running” I can record them again, but that can’t be right, can it? And in 3-4 weeks they won’t work again…

Spawn · May 26, 2022

Yes, just 1-2 times no problem, but not all the time. We all pay a lot of money for our subscriptions.

hed · May 26, 2022

@Spawn

Yes, it could very well be that there are disruptions. No technical system works perfectly.

It is therefore important to report each individual case. The more messages, the higher the priority for remediation.

Spawn · May 26, 2022

I reported it a month ago and now I have it again.

hed · May 26, 2022

Then you have to report it again and, if necessary, request that the problem be forwarded to 2nd level support.

Spawn · May 26, 2022

Good idea, I’ll do it tomorrow.

Spawn · May 27, 2022

Sorry, forgot about you😉🙏. So for example “Nobody, Percy, Censor, Possessor, Trauma Center, Venom2, Candyman, Vanquish”.

Spawn · May 27, 2022

I can always re-record them if they are still running (!), otherwise bad luck, so stupid.

AAnonymous1 · May 29, 2022

Only certain recordings

No reset, no cable replacement or new TV box will help because the error is on the Swisscom side!

The error was already present around six months ago, across Switzerland!

There were also recordings that I couldn’t start and others that worked. After a long back and forth with support (still without Sam 😉) all of my recordings suddenly worked!

Now…

Since changing the recording memory to 2000h, I have the theater with the recordings again. Again, not all recordings work, or rather: you can’t watch certain ones, it’s a lottery as to which ones work!

Support (Sam not activated)

I’m sick of calling again, pressing seven buttons and being on hold listening to that ugly, loud song!

With that in mind

Thanks for understanding that I’m giving up!