Hey @muusCOM, thank you for your feedback and kind words 🤩

Unfortunately I don’t understand what you mean by the white bar. Could you possibly attach a screenshot? Then I’ll take a closer look.

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    RomanBl wrote:

    Hey @muusCOM, thank you for your feedback and kind words 🤩

    Unfortunately I don’t understand what you mean by the white bar. Could you possibly attach a screenshot? Then I’ll take a closer look.


    I suspect @muusCOM means this:

    2C43A096-CA6A-42F4-9837-52E27F81D2F2.jpeg

    Here, for example, on my iPhone XS Max. It’s not on the iPad.

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    Good day

    With the new update I have the problem that all of my recordings are no longer visible. They don’t seem to have been deleted because the memory is full.

    Can someone help me with this?

    Downloading the app again and logging in again didn’t work.

    Thank you very much!

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    Hi @GrischunMountain

    Don’t worry, your recordings are not deleted. We have already received this report from another customer and it is likely the same problem as yours. This will be fixed with the next hotfix v6.0.1 (next week at the latest). If not, please be sure to get in touch again.

    Best regards and have a nice evening! 👋

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    I can see my recordings, but not the planned recordings. That was still there in the old version.

    Will this also be fixed/added with the next hotfix v6.0.1?

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    Planned recordings 1: As far as sorting is concerned, I see the recording at the top that is furthest in the future. It should actually be exactly the opposite. I’m particularly interested in the planned recordings that are coming up next. Or at least it should be sortable.

    Scheduled recordings 2: When I cancel a planned episode on the iPad, the message appears that it was canceled successfully, but it does not disappear from the overview. This is a bit confusing. At the end you have to log in again so that everything really disappears. The problem only seems to occur with continuous shooting. And only if “All older recordings” have been reloaded in the recordings.

    Scheduled recordings 3: Previously, you could cancel scheduled recordings with a swipe to the left. That doesn’t work anymore either.

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    4 days later

    Good morning dear community 👋

    In the coming days~ version 6.0.1 will appear as an update in the App Store. We have improved the following:

    We would like to thank you all for the numerous reports and are happy about every further bug report, crash report, etc. ❤️

    Please don’t forget to rate the blue TV app in the App Store. ⭐⭐⭐⭐⭐

    Best regards,

    novel

    Switch between direct playback via channel or day view of the channel

    Switch between direct playback via channel or day view of the channel

    Switch the swipe function on or off to change channels

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      Hello RomanBl

      I was just able to load the new update. I think it’s great how you solved it with swiping. And it’s nice that you can now click on the station logo and, depending on the setting, go straight to the live program. The annoying bar on the iPhone is gone as you promised. The EPG also reacts a little faster.

      Unfortunately, the bar remains displayed for far too long during highlights and even more disturbing if, like yesterday in the FC Basel - SFC game, a marker is mistakenly placed twice (29th minute red card), the bar automatically comes back during playback. Please be sure to improve this. It doesn’t really have to be displayed for 12 seconds. And you can’t hide it by tapping on the display either. It works in normal live mode, so it only affects the highlights function.

      So that you can reproduce this better, if you click on the 1st red card in the game FCB - SFC, the bar disappears after 12 seconds and appears again for the 2nd red card (also 29th minute of the same action) and then after another 12 seconds to disappear automatically. Please definitely make improvements here.

      963E2449-5AEE-446C-B3D4-EE15B864A2EA.jpeg

      Show original language (German)

        After your update 6.0.1. When I re-registered, all device downloads were gone again - this happens again and again, it’s annoying!

        When can content be played at speeds of 1.25 and 1.5 again?

        TV Guide Daily view of a channel’s program only works with a grid; with a list, the daily program still cannot be accessed by clicking on the logo.

        Synchronization of deleted content between the app and the box no longer synchronizes correctly. You always have to log in to the app!

        Show original language (German)

        here is a detailed explanation.

        If you watch something on the big TV at home and then delete it on the box, it will be deleted on the box, but no longer in the app 6.0!

        There is no synchronization.
        You have to log out of the app manually and log in again, then the status is the same as on the box.

        The synchronization must work again across boxes/devices as quickly as possible.

        Every time you log out of the app, the downloads are deleted.

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        @bluepatrick I can’t confirm the deletion, I deleted several episodes of a series on the box 2 hours ago, it was synchronized on all my media (including the IOS app), do you have 6.0 .1 version already installed?

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        Agus fágaimíd siúd mar atá sé

          Gaeilgeoir

          yes, I have version 6.0.1. already installed.

          And no, just checked again. Things have been deleted on TV Box 2 but remain stuck in the app and have not been moved to the trash.

          Is marked with a tick in the app but not deleted.

          E772257D-0110-4527-9C9E-626476812BCB.jpeg

          Show original language (German)

          Hello @RomanBl, I have already explained the two points with the planned recordings (now 3 points) under point 28. There was no improvement with the latest update.

          What is currently very unstable is the 10 seconds backward, 30 seconds forward button during a live TV broadcast. If you press the 10 second button once or several times, you will often get an “Oops, something went wrong” and you will be thrown out of the live broadcast. Or you often suddenly jump to the very beginning of the current live broadcast. You definitely have to make improvements, as this function has become unusable.

          And something else happened today: I’m watching the Tagesschau in replay, the show is finished after about 30 minutes and the expected option “Continue watching” or “Switch to LiveTV” appears. I press “Continue Watching,” but instead I jump straight to LiveTV.

          But there still needs to be a little criticism.

          What bothers me is the fact that you are releasing (and not for the first time) a completely revised and very poorly tested major update. I work in software quality assurance myself and it is incomprehensible to me that such an untested version could be released to customers. The most basic functions no longer work or are buggy, functions that were there for years are suddenly gone. You can’t do everything on the customers’ backs with the expectation that they will then report the bugs. That seems dubious and unprofessional to me. Such so-called “bananaware” may be published by other (foreign) companies that may invest little money and capacity in quality assurance. But I expect a lot more from Swisscom.

          I hope that you at least fix the reported bugs as quickly as possible. You can’t expect a compliment from me because, as I said, I have completely different expectations of a company like Swisscom. And above all, the maxim should always apply: a product should always get better with an update and never worse.

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          Stephan_76 wrote:

          Hello @RomanBl

          I was just able to load the new update. I think it’s great how you solved it with swiping. And it’s nice that you can now click on the station logo and, depending on the setting, go straight to the live program. The annoying bar on the iPhone is gone as you promised. The EPG also reacts a little faster.

          Unfortunately, the bar remains displayed for far too long during highlights and even more disturbing if, like yesterday in the FC Basel - SFC game, a marker is mistakenly placed twice (29th minute red card), the bar automatically comes back during playback. Please be sure to improve this. It doesn’t really have to be displayed for 12 seconds. And you can’t hide it by tapping on the display either. It works in normal live mode, so it only affects the highlights function.

          So that you can reproduce this better, if you click on the 1st red card in the game FCB - SFC, the bar disappears after 12 seconds and appears again for the 2nd red card (also 29th minute, same action) and then after another 12 seconds to disappear automatically. Please definitely make improvements here.

          963E2449-5AEE-446C-B3D4-EE15B864A2EA.jpeg


          @Stephan_76 @RomanBl I have the one with the 12s. already written in post 5. Either we’re talking about the pause button or the bar at the bottom, both of which simply remain displayed for far too long when watching highlights.

          @RomanBl you can do this for 12 seconds. e.g. halve?

          To do this, you could highlight the highlight marker you clicked on so that you know which one you clicked on before…

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          since this morning the app keeps crashing when you click on the TV Guide.

          Unfortunately the app is pretty crap at the moment!

          Make a preview app like SBB, then you can test it before it goes into the real app.

          Show original language (German)