Good day.
I’m actually always satisfied with the customer contact from technical support, even if I still have constant problems with the internet.
When I receive review requests, I rate them too.
But now I caught a gentleman (I know his name) who was very unfriendly, didn’t want to help me for free and simply hung up on me on the phone.
How can I complain about this gentleman?
@DerHeillige wrote:
Good afternoon.
I’m actually always satisfied with the customer contact from technical support, even if I still have constant problems with the internet.
When I receive review requests, I rate them too.
But now I caught a gentleman (name I know) who was very unfriendly, didn’t want to help me for free and simply hung up on me on the phone.
How can I complain about this gentleman?
You are here in the “Customers helping customers” forum, which means we cannot help you with your complaint. Please try via the helpdesk on 0800 800 800.
However, we may be able to help you with your internet problems here. Please write a new post in the forum and describe your problem there:
Hello @DerHeillige
I am very sorry that you had a negative experience with our customer support and thank you for your honest feedback.
You are welcome to send me details via PN so that I can pass on your feedback internally.
Best regards
Samuel
Basically, not EVERY SERVICE is free…
Example:
Troubleshooting is free.
Sending the passwords to the contract holder is free
Not free are:
Setting up Outlook
Setting up a WiFi connection for your PC or cell phone…
Problems with the PC are also not part of the free service.
It would therefore also be important to find out what the issue is.
@Frostelu87 wrote:
In principle, not EVERY service is free…
Example:
Fixing a fault is free.
Sending the passwords to the contract holder is free
Not free are:
Setting up Outlook
Setting up a WiFi connection for your PC or cell phone…
Problems with the PC are also not part of the free service.
Therefore it would also be important to find out what the concern is.
Support in the event of Internet, TV and telephony malfunctions is also not free if the cause lies in the house installation, i.e. if the UP <> IB supply line or the LAN are not carried out professionally.
