With Internet Booster 5G only 4G is always active

Hello everyone

I use the Internet Booster 5G together with the Internet Box 3. When I look at the booster, 5G is always on “Not Connected”. But I have great 5G reception on my cell phone. The booster is always only connected to 4G.

Swisscom support says the device works perfectly.

How is it with you?

Warm wishes

Mark

Screenshot 2021-11-25 at 18.26.41.png

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From a Swisscom antenna. The Swisscom technician also confirmed this.

When I installed the booster, I had around 3 hours of 5G reception on the booster. Nothing at all since then.

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I would call support again (0800 800 800) and if the 1st level again thinks that everything is normal, request that you be connected to the 2nd level or at least the case be escalated to the 2nd level.

Another user here in the forum who is using the 5G booster may also be able to help you.

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That was already the 2nd level support. The 1st level support said the booster appears to be defective. But thank you very much for your effort.

I just find it strange that the booster worked for about 3 hours and then no longer had a connection with 5G.

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@Tuetti

At the beginning I also had several interruptions with 5G and then had the power supply to the 5G booster for 5 seconds. pulled out and plugged back in.

The whole thing also became more and more stable within about 14 days, I assume it was adjusted.

But it is also very possible that something is wrong with the booster.

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

Tuetti wrote:

Did you not have a connection to 5G at all?

But there were repeated interruptions and no signal was displayed at all.

There was the same display as yours on the 5G page.

booster-251121.jpg

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Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

  • WalterB has responded to this post.

      WalterB

      @Tuetti

      I found the condition on November 4th. 2021** when 5G was no longer active.

      But I didn’t have to change the 5G booster, I still have the same one, you probably already had the booster for 5-10 seconds. disconnected from the power supply, if so I would wait.

      Swisscom-Booster.jpg

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      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

        This looks exactly like mine does at the moment. I’ve probably unplugged it 10 times and reset it x times.

        Then I’ll wait and see. Thank you for your effort.

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