No access to recordings via app/explorer

No, no problems here at the moment, everything works.

- Watch TV, including recordings made on TV-Box -> works

- Planned recordings -> still available

- TV app on Android -> works, including starting recordings

- TV app on Google Chrome (PC), including watching recordings -> works

Sounds boring, but it usually helps: turn off the power to the router and TV-Box, restart the router if it is “up”, restart TV-Box. Already done it?

(in the SC Android app and in the Chrome browser)

Since the outage this morning, my recording capacity used has increased from 60% to 100%…

Is this a display error or has SC shoveled ancient recordings back into my account?

WTF… I hope this gets sorted out quickly…

@Andy H

It seems like this is an isolated case, i.e. not a general problem. I advise you to open a fault ticket with the Swisscom Helpdesk (Tel. 0800 800 800).

I have the same basic problem with something different behavior:
Older recordings from unpopular channels (e.g. Tele 5) AVAILABLE

Older recordings from popular stations (e.g. SRF) AVAILABLE

Newer recordings from unpopular channels (e.g. Tele 5) NOT AVAILABLE (approx. 1 week ago nothing works)
Newer recordings of popular channels (e.g. RTL) AVAILABLE

The same behavior also manifests itself in the replay function.

Addendum:
- With the TV-Box it works for all content

- Other browser (MS Edge) does not solve the problem. Behavior exactly the same.

Tele 5 is crazy for me too. Cannot be played on the web (live and replay), nor can the recordings from Tele 5 be played. Yesterday I had a “whoosh” of old series recordings back in the system that had already been deleted and some were even saved.