Hello @Chaugrereitt23

We are not aware of the error pattern as you describe it. We’re happy to take a look at your Internet box (feel free to send me your username or router serial number in a PM) if you can reproduce the problem systematically. Are you currently back to 03/11/50?

I have the IB3 with firmware version 12.00.52, which apparently is a firmware of the IB 2.

Does anyone know why I don’t have either firmware 12.00.56 or 12.02.40, which are shown as the current firmware on the IB’s help page?
I never do a manual firmware update and always wait until the IB3 does it itself.

That’s an IB3 FW, because an IB2 FW wouldn’t run on an IB3.

12.02.xx is not yet final, but can be used without any problems. Except if you have gfast as your connection type, problems can arise in rare cases. The final version is ready, but will probably not be distributed until January.

Why do you have a different 12.00.xx than the one on the help page? To do this, you need to understand how the rollout takes place. A firmware is tested in a small group and then distributed to 2-3 thousand connections at some point. If you don’t see any problems, then 10,000 or more connections get the firmware and you look again. If a problem then occurs, the problem is solved and there is a different version and you start testing again, but with different connections. If everything is good then you start updating all routers. With 12.00.xx this was no longer done for customers with landline telephony, because they found another problem. Then the rollout was frozen and all focus was placed on 12.02.xx. Admittedly, this is a bit unusual, but it can happen since there are major updates to FW components in 12.02.xx.

Simply download FW12.02.xx from the homepage and update it manually. The final update will then come automatically. Or you wait.

@SC_Kunde

Something can always go wrong with an automated update, i.e. there will always be a few boxes that are not pulled up.

The current version is 02/12/40, you can download it here and do the upgrade yourself:

Updating the Internet Box Firmware - Help | Swisscom

I don’t know why you have a version of IB2 on your IB3.

@IIoveIB

Thank you very much for your execution.

Since I have gfast, I have now manually updated to FW 12.00.56. Let’s see whether the updates will continue automatically later in January 2022.

You can simply download both versions and then install 12.02.40. It may happen that the box no longer goes online. Then just install 12.00.56 and it works again. But the risk that the box with 02/12/40 won’t go online is very, very, very small.

@IIoveIB

Thank you very much:-).

I loaded FW 12.02.40 and am still online again :-).

What won’t do anything? 02/12/40 is tip top. The final version, which will be coming soon, will also solve the gfast problem.

What kind of problems do you have? And normally you can’t go back because the FW would be overwritten again within 24 hours. But at the moment there is an exception. Or did the hotline do that for you? But I would rather look at the problems, because they can definitely be solved @Chaugrereitt23

Great idea. Updating the beta page takes a while. Thanks Jonas.