FIXED PHONE

Fusigeul32

i have lost all my contacts. My phone only rings once so I can't get to it soon enough to reply. Swisscom put on a recording not to disturb me!!! I am unable to establish another list of contacts. I called swisscom today and the guy said to stay on the line and he WOULD CALL ME BACK.

I AM STILL WAITING FOR HIS CALL!!! My call was made on Sunday afternoon 18 July and I called his service 0800 800 800 at about 17.15 and it is prcêcisely 19.30 now. This kind of service is unacceptable. It is discourtious. Swisscom re-registered my phone and I am told THEY PROBABLY DID NOT DO ANY BACKUP.

Here I am with a phone that RINGS once only and then goes dead. To top the lot I am invalid. I don't even have the time to take the phone out of my pocket! I did have a list of contacts with the possibility of seeing who had called me. That has also disappeared. If anybody blelieves they can help me: [*E-Mail placeholder*](mailto: E-Mail placeholder ). Don't try phoning 021 xxx xx xx. Its a dead loss.

Black Mamba

@Fusigeul32

thanks for the contribution

if the fixed phone is a device purchased from Swisscom it would be best to go directly to the Swisscom Shop to request a replacement device

Swisscom Shops and opening hours - Help | Swisscom

if the device does not come from Swisscom, request a temporary replacement device, pending resolution of the problem

it is also possible to write to the Swisscom Hotline (without calling the landline) to make the same request

Residential customers: contact us via call, chat, text | Swisscom

Fusigeul32

I am an invalid so going the rounds of Swisscom shops is out for me. Phone still doesn't work and only ever rings once giving no time to answer it. I do not have the invoice for this phone which is a Phillips and had a large contact list, read-back of which calls I had missed and a good repondeur. When swisscom took a look online at my phone, they re-registered the device AND DID NOT DO ANY BACKUP.

Black Mamba

@Fusigeul32

thanks for feedback

the best in this case is to

contact Swisscom Hotline to make the request

Residential customers: contact us via call, chat, text | Swisscom

Fusigeul32

its M e again. NOW MY PHONE ONLY RINGS OUT ONCE AND THEN SILENCE. NOT GOOD ENOUGH.

Fusigeul32

Swisscom has now told me to be patient as this is going to take several days, they told me this on FRIDAY 23 JULY. So I am being patient as there must be a lot for them to transfer. If they bring back all my details it will be worth wait. In which case they are brilliant at their jobs. I appreciate all these people can do and admire their expertise. Thank you all for your support and help.