Box 21 often gets stuck

@thoems

thanks for the contribution

Please specify the connection mode Box21 <-> IB2

The best quality is achieved with an Ethernet cable

WLAN / Powerline / WLAN kit frequent malfunctions

Unfortunately, RESET / REBOOT are often temporary solutions

It is also possible that the B21 is defective. Request a change from Swisscom

@Black Mamba This is a general problem that has not yet been completely resolved with the box.

It is best to completely disconnect the TV-Box from the power supply (power strip) when not in use. This means I have a new box every evening and I avoid the senseless waste of energy caused by devices in standby.

@thoems The fact is that we are still looking for a problem that is causing the box to freeze.

The problem often occurs with time-shifted consumption (live pause / replay / recording) or app use, but is not only limited to these use cases.

However, it seems to occur extremely rarely for many customers (I have never had it before and am running one of the first Swisscom Box 21 ever and also use it intensively for testing in the home office for several hours a day) and others seem to run into the problem more often or even regularly.

You write that the problem occurs very regularly for you. Can you possibly tell me in which situations it occurs so frequently? (e.g. certain apps?)

Is there perhaps a parallel to the UHD box? Here too, a weekly necessary reboot is clearly well above average (the average is several times higher). Have you had similar problems that may have occurred in similar situations?

For us, more detailed information can help us understand the problem better.

You could try deep standby, but I'm not sure whether it reduces the likelihood of the problem or whether it has no effect. The data available on this is still somewhat sparse.

@thoems I wanted to send you a PM, but you apparently disabled the function. Could you actually reactivate it for me?

The problem still exists! Is there a solution?

@Zajullud78 Me too, unfortunately there is still no definitive solution 😞

My impression is that there are bigger problems with TV-Box 21. Swisscom probably received a faulty batch.

Our Box21 is currently stuck practically every day. First the remote control loses the connection after about 1-2 hours, then the box logs off at some point. Pulling the plug is the only solution. Unfortunately, the new IB3 has not brought any improvement.

@Noers

How is the TV-Box connected to the IB3 (Gigabit Ethernet, Split Ethernet, WLAN, Power LAN)?

Have you already done a factory reset on the TV-Box (keyword paper clip)?

@Noers I don't have the box lubricated almost every day, more like once or twice a week, maybe @RomanE can take a closer look at that, maybe it will help, the cause of this problem to narrow down or finally find.

@Noers This problem is known, but should not occur frequently.

For me, the problem in question occurs maybe once every 2-3 weeks, and this in normal sleep mode.

What software do you currently have on the box?

Maybe it's also because it's a little better for me because we Super Users have newer software.

You can try whether it is a little better with the DeepStandby setting (it will then take a little longer to start). You can find this in the settings under TV Box -> Energy saving -> Sleep mode -> Energy saving mode.

Or alternatively, de-energize the box, e.g. B. with a Swisscom Smart Switch, MyStrom Switch or a simple power strip with an on/off toggle switch.

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@roku73 wrote:

@Noers

...

Or alternatively, turn off the power to the box.... using a simple power strip with an on/off toggle switch.

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@roku73

That's exactly what I do with all devices, not because of a possible bug, but rather to avoid wasting energy unnecessarily and also for security reasons. Every device that is connected to electricity is also a potential source of fire hazard.

As a positive side effect, I rarely have problems with my devices because they restart every day.

@hed Anyone who follows your tips and tricks here already knows this 😉.

Of course you can save energy and thus eliminate the risk of a fire.

But if you want to use Smart Home systems, you can't always turn everything off.

Therefore, everyone should do it the way they can agree with their conscience.

@roku73

Not everyone has been following the forum for years, new customers are constantly being added.

Yes, of course, it's just one of many tips, everyone should decide as they see fit.

The box is connected directly via an Ethernet cable. To be honest, I've only had the problem for about 1.5 months (SW version 8.156.13 from November 25th). Previously it was very stable for over a year. The second identical box works without any problems with the same software.