Poor promise regarding speed of "Infinity".

Scott

Hi,

Was having problems with the promise of “10′000” (only ran for years at ’5700), so I now pay to upgrade to “Infinity” (20′000) and needed to request the service be looked into because the Swisscom ADSL speed test shows only a peak of 48 hours to the speed of 20′000: http://www.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=5934428066396.

As you can see from the report, the line is very capable of running at 20′000, so the config problem MUST be inside Swisscom.

I am now requesting AGAIN that it be looked into but I find this disapponting after being a Swisscom customer for 27 years AND having 3 Mobile subscriptions in addition to my fixed and VDSL.

Are there any additional steps I can take as a cutomer to ensure I get an acceptable connection speed; what I pay for?

thanks for any additional support,

Scott

suisse

call the hotline under 0800 800 800

that’s easier

personally: i cannot complain about the speed at all. I always have in (swiss) sites the full performance.

Scott

already done, the question comes up "why would it go up for only 48 hours, then drop down again. Equipment was not touched…

We will see what happens

Scott

Interesting, after my call and placing this chat, look at it now… equipement has not been touched

http://www.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=5934428066396

suisse

somebody fixed it…?

😉

Scott

all fixed, just need to monitor it occassionaly

Scott

1 week later, still perfect 20K+. thanks

Hernan

I have that problem too, my ionternet is the 20k but runs at 1 o2 at he peaks, it takes 5 hours to dowload a vie…is this the 20k on swiss standards? or is swisscom not delivering the promised speed?

Scott

Well, as noted in this thread, it is all fixed and running at a constant 20′000.

1) goto http://hsi.bluewin.ch/speedtest/ and run the 24 hour version of the test during a weekday and on a week end. this will indicate the overall speed plus if there are any extreme peaks. You can view the culmulative results with the link at the bottom of the page

2) Call swisscom and ask to raise a trouble ticket, they may want to send someone around to your house