I had, or have, problems with the stability of the box (IP2000). I also replaced it, following the advice of support, and it didn’t help. The new box hung up after a few days, freezes and no longer responds to input.
I then replaced the HDMI cable, which was a short one to the AV receiver, with the original cable from Swisscom. It’s just rolled up now. It’s obviously better shielded.
Since then I’ve had fewer problems with the box, but it still shows strange errors sometimes. Then the only thing that helps is a restart.
I suspect that the box has poor electromagnetic compatibility (EMC) because I live right next to a Swisscom telephone exchange with an antenna mast for cell phones and Eurosignal (pagers).
The Eurosignal has already caused problems twice, with a tape and a DVD player. Shielding or unrolling the power cable was also successful there.
The HDMI cable was probably like an antenna for the Euro signal, because it corresponds exactly to the length for Lambda/4, (46cm) gives 163 MHz. Eurosignal is between 169.4 and 169.8125MHz.
In Swisscom’s defence, I also have to say that I also had stability problems with the UPC box; only a restart helped.
@roland9 wrote:
All done. Even with the Swisscom hotline, but no success. I have the new TV box
Even replaced in the Swisscom shop, it continued with the same song. The old TV box UHD has the flat top. No problem. The new TV boxes have not been properly tested.
Nice, but we still don’t know how it’s connected. Simplest setup: TV-Box connected directly to the router with a network cable, TV-Box connected to the TV with the included HDMI cable, then it should actually work.
And if you’ve caught a rotten egg (which can obviously happen), then it should work like this once you replace the box at the latest. If not, then the error can be found somewhere else.
The first point would then be to try a different HDMI Anschluss on the TV…
If it’s still relevant to you, you can explain what “everything done” means exactly. 😉
Are there any powerlines, switches, WLAN boxes or similar involved?
No, it didn’t help. Also no cable replacement etc. with the new TV box until I decided to connect the old UPC. With the help of the Swisscom hotline, I started the old TV-Box again. And it runs perfectly. Therefore, I believe that these new TV boxes from Swisscom are not sufficiently sophisticated to be connected to all locations. Therefore, I am of the opinion that the new TV boxes can only be used with fiber optic connections and not with copper cables.
@roland9 wrote:
No, it didn’t help. Also no cable replacement etc. with the new TV box until I decided to connect the old UPC. With the help of the Swisscom hotline, I started the old TV-Box again. And it runs perfectly. Therefore, I believe that these new TV boxes from Swisscom are not sufficiently sophisticated to be connected to all locations. Therefore, I am of the opinion that the new TV boxes can only be used with fiber optic connections and not with copper cables.
OK, too bad. Thanks for the feedback.
It is true that the new box only runs on fiber optics. not. I “only” have a copper connection and the new Swisscombox runs wonderfully.
Well - there are far more prominent examples of people increasingly using “alternative” facts to build a reality that is consistent with themselves.
Since this is just about a Swisscom box that was mistakenly grounded, the collateral damage, which is certainly unnecessary, is fortunately neither relevant to democracy nor society.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
Hello @roland9
Which internet box do you have? Connected to the TV-Box with the included cable? TV-Box connected to the TV with the included HDMI cable? What kind of TV? We can only help you if you provide precise information. The fact that you paid Fr. 139 for the TV-Box doesn’t help us in the forum.
Greetings tinu
I will continue to use the previous TV-Box. UHD box. I have no problems with this one. And I was also advised to do so by Swisscom.
Just to your question; I have the Internet router; Black at the top and white at the bottom from Swisscom. And I only have fr. 129 Paid for the TV-Box and not 139. like I said first. I have returned the TV box in the meantime.
a month later
@hed roland9 mentioned in passing that he still has an IBP, it’s something from the museum that was replaced. Usually causes problems in the field. If I see one of these at a customer’s, I’ll replace it.
@roland9 it could be that the Swisscom Box was not compatible with the TV or the Internetbox Plus was the problem. But no matter, since you have now sent the Swisscombox back.
You still haven’t answered the questions about how the TV-Box is connected to the router. Without this information, you cannot expect anyone to be able to help you here.
I think he didn’t want any help at all, he just wanted to vent his frustration. But if his technical and orthographic knowledge is at about the same level, it should be clear where the error lies.
@user109 wrote:… roland9 mentioned in passing that he still has an IBP, it’s something from the museum that was replaced. Usually causes problems in the field. If I see one of these at a customer’s I’ll replace it…
Can you specify this further? What kind of problems does she cause? Sure, the IBP is no longer the youngest, but from my point of view the box has character! It’s a shame, it’s a thing of the past.
I no longer have an IBP in use, but I do miss the display a bit…
@kaetho wrote:
@user109 wrote:… roland9 mentioned in passing that he still has an IBP, it’s something from the museum, it was replaced. Usually causes problems in the field. If I see one of these at a customer’s I’ll replace it…
Can you specify this further? What kind of problems does she cause? Sure, the IBP is no longer the youngest, but from my point of view the box has character! It’s a shame, it’s a thing of the past.
I no longer have an IBP in use, but I miss the display a bit…
…and I want a Centro Grande Pirelli with an “open” FW back…
…or the Centro Piccolo, which you could easily bridge…
Yes, the square Motoralas are a bit outdated now, but the side antenna had character 😉
#user63