If it works with Apple Mail on the Mac and iPad, it shouldn’t be because you don’t use an app password, otherwise it would cause problems there too.

Have you ever tried to activate the device via WLAN?

Are you abroad when you mention roaming here?

And restarting the device doesn’t help either?

@intecom54

You could also install the Bluewin email app on your iPhone as a test or forever!

https://www.bluewin.ch/de/index/bluewin-apps.html

Hello

I have the same problem. Does anyone have a tip?

Thank you greetings

I have the same problem. Had to delete the Bluewin account on the iPhone and can no longer access it.

Thanks for your help.

Sonja B

@Zeworeu69 did you set up with these instructions?: [https://emailsetup.swisscom.ch/guide/#step=iosPersonalInfo](https://emailsetup.swisscom.ch/guide/# step=iosPersonalInfo)

Please remember that you cannot use the webmail password for this setup! You have to set your own in Kundencenter!

The problem is the misleading error message. The only thing that was wrong for me was the password. With the correct password, the supposedly unsupported authentication using a password was suddenly supported after all…

Hello @intecom54, are your emails on your iPhone now working again?

Kind regards, RaphaelG

Ciao to the group…!

Unfortunately, I share the problem - and all the tips I’ve researched so far haven’t worked.

Error message that password authentication is not supported.

You write that you need your own password? Where exactly should I create this?

I can’t get any further with the mail account or the Swisscom login.

Thank you…

5018

@intecom54

You can change your password at MySwisscom.

[https://www.swisscom.ch/de/privatkunden/hilfe/daten-und-rechnungen/das-swisscom-login.html#acc%5Btab%5D=](https://www.swisscom.ch/de /private customers/help/data-and-invoices/das-swisscom-login.html#acc%5Btab%5D=)

Hello @intecom54

Did the tips help, is everything working with authentication in the meantime? Feel free to mark a solution if one of the tips helped you or send feedback if it doesn’t work yet.

I wish you a pleasant afternoon.
Kind regards, Raphael