Connecting the Swisscom remote control to the TV no longer works

    • Hello everyone

    The following problem:

    I can no longer control the volume of my home cinema system with the Swisscom remote control. Which went smoothly until yesterday.

    I checked all the settings, plugged in and unplugged the cable, shut everything down, also switched off TV-Box (UHD) and started it again.

    The connection between the Swisscom TV remote control and the TV was deleted and I wanted to reconnect it. And that no longer works. I tried this several times with all 27 codes offered for my TV.

    Everything else works with the FB, but I can no longer adjust the sound with it. At the moment I have to enter this again with the TV remote control of the Panasonic or the receiver.

    Question: What could be the reason for the connection not being established? Is there a reset on the TV-Box that doesn’t immediately go back to the factory setting? Is there another solution.

    Here is my list of devices:

    Swisscom TV-Box UHD

    TV: Panasonic TX-65GZC1004 (2020)

    AV receiver: Marantz NR 1710 (2019)

    Speakers / Center: B&W speakers L/R and a center (2019)

    Panasonic BluRay player (2019)

    Swisscom box, BluRay and B&W run via the receiver (box and BluRay with HDMI)

    Receiver goes to TV with HDMI (both eARC)

    I hope the Gane is written clearly 🙂

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    • Have you ever changed the remote control batteries?

    @steff

    It may be that “Surround Sound” is set, some systems do not support this!

    N.B. A reset deletes e.g. Not your recorded shows.

    [https://www.swisscom.ch/de/privatkunden/hilfe/geraet/swisscom-tv/swisscom-tv-fernbedienung.html](https://www.swisscom.ch/de/privatkunden/hilfe/geraet/ swisscom-tv/swisscom-tv-fernbedienung.html)

    Show original language (German)

    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    You can reset the TV-Box at any time; nothing will be lost except that you may then have to re-pair the FB.

    Whether you can control the volume of the downstream devices with the Swisscom FB depends on various things, including the audio settings of the TV-Box. It actually always works with stereo and TruVolume, but not with surround sound.

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    Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom

    @WalterB wrote:

    @steff

    It may be that “Surround Sound” is set, some systems do not support this!

    N.B. A reset deletes e.g. Not your recorded shows.

    [https://www.swisscom.ch/de/privatkunden/hilfe/geraet/swisscom-tv/swisscom-tv-fernbedienung.html](https://www.swisscom.ch/de/privatkunden/hilfe/geraet /swisscom-tv/swisscom-tv-fernbedienung.html)

    Hello Walter

    No, surround is not set.

    I also saw the link but didn’t follow it any further…thought if everything else works. But I’ll play through it this evening.

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    @Dani CH wrote:

    Have you ever changed the batteries on the remote control?

    Yesterday evening I reconnected the FB with the Swisscom Box, or I wanted to do this. Then the message came that the battery status is 0%. Put new batteries in and it works.

    What’s confusing now is that elsewhere in the system settings in the Swisscom Box it gave me the battery status as 47% 🤔. That’s why I didn’t even think in that direction. This message only came up when connecting.

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