Hello everyone!
For example, many people are upset about the apparently ugly dark mode and want a light mode to come back, but why isn’t a downgrade simply offered via the settings?
It’s the user’s own fault if, for example, there are no more patches or something else…
What do you think about that?
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Dominik
I don’t think it’s a good idea. The disadvantages of a system that is no longer maintained and its impact on the “user experience” outweigh a UI that is currently not so popular with some. In addition, the administrative effort is unnecessarily increased, which in turn leads to errors and “bad sentiment” towards the product. The current example using the HD box shows this nicely.
A downgrade is unusual and is normally only used in the event of serious errors. My own opinion is that you should continue driving as before.
An upgrade is also used to keep the system up to date with the latest technology.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
You’re right, but to be honest (although I think the new version is much better than the old one) I could have asked first before the update - like on the mobile phone when a new version is available.
The user is responsible for the “problem” if something doesn’t work - and theoretically an upgrade would always be possible…
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Dominik
theoretically yes. However, practice shows that a system that shows different software versions is significantly more complex and time-consuming to maintain. This is certainly not in the interests of the manufacturer, and ultimately not in the interests of the users either, because it makes the whole thing (including support and troubleshooting) much slower and (even) more prone to errors.
Take a look through the archive to see what was going on when the last big release change was made. If the quality of the software was as high as it was back then, it would be catastrophic. Suddenly completely different things no longer worked. In contrast, the uprising over dark mode is disproportionate 😉
I would also like to add my personal opinion 😉 - I wouldn’t do it either, for the reasons mentioned above. In addition, changes are always (initially) met with rejection from certain people. For me, two points are relevant: This would logically justify different downgrades (I don’t like function A, so I don’t want the intermediate version 4.x.x,…). This then becomes very confusing. In addition, I experience this rejection in my environment as very temporary. What did my customers curse about Windows 10 - and I was regularly told that Windows 7 was so much better (let’s leave 8 out here😉), or even Windows XP. But after 3-4 weeks these votes fell silent. After 2-3 months you could give people the old operating system and then they would rather have the new operating system.
My conclusion: Very often the rejection of new things and the rejection of getting used to it are confused with actual regression. I would actually be curious to see whether the people who are currently complaining/had complained here would still prefer to switch back to the old one in a few months.
And at this point a big shout out to my grandparents 😉 - my grandpa even dared to switch from iOS to Android at the age of 82 and is also very flexible in adapting the TV interface.
I’m also not a fan of the “don’t upgrade” option.
Ultimately, the increased support effort will be passed on to all customers.
If there’s a choice, then it’s the option between “normal mode and dark mode”, as is possible with almost every system these days. But there is already enough discussion about this elsewhere.
Please contribute something to the forum and tell us the correct name of the non-dark mode. Anything else is a waste of time and space.
And yes, I’ve been a part-time teacher and coach for half my life, a “professional deformation” so to speak. I’m happy to take on the challenge of whoever gets tired quicker, me in teaching or you in criticizing it.
Exactly.
Challenge? Or what?
So, I give up and you win.
I have to go back to “productive” measurable work tomorrow…
Probably for the majority here in the country.
PS: I contributed a lot to this forum or “before forum” before your time, until people like you came along… Mr. Senior Teacher or whatever.
#user63
Hello Domi
First of all, bravo for your idea.
My idea would be that everyone who doesn’t want the new dark mode gets an HD box (I also have one),
whereupon OS 3.2 offers the option of switching dark/light.
Would that be something? There are still many HD boxes in use. So if all the plagued UHD and New TV-Box dissatisfied people prefer a change, this would be the solution…………
Sorry, that had to happen
Stay healthy
Greetings tinu 😉
@mazel an even better idea than the downgrade!
In this way, customers could be better “indoctrinated” into the new OS 😂. Most people will certainly not be satisfied with the fact that it is only HD and will quickly give up on the “dark mode” problem for the UHD functionality.
All of this logistics is certainly a problem. The box was actually just a rental product that would have had to be returned. Anyone who has done it and now wants to do it again is putting an unnecessary burden on themselves in this situation, which is certainly stressful for the postal service.
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Dominik
@DomiP with the HD box there is a catch with the “season info more for series” there was also some complaining.
It’s being thrown around and insulted in order to give the impression here in the forum that it’s the opinion of all Swisscom customers and why you don’t get a UHD box as a gift and when OS4.0 will finally come.
Once OS4.0 is there, people continue to bang on about it and argue about why you can’t change Drakmode.
Sometimes I feel like I’m in kindergarten here in the forum and not among adults.
The community is more like grandma’s grief and complaining box and doesn’t reflect the vast majority of satisfied customers.
[/t5/Sender-content/Kein-Staffelinfo-mehr-bei-Serien/td-p/588033](https://community.swisscom.ch/t5/Sender-contente/Kein-Staffelinfo-mehr-bei-Serien /td-p/588033)
@user109 unfortunately so - it’s a shame, because the community would be a really great place without all this complaining. (That’s true, but in the end I really noticed some negative types…).
And as far as the boxes are concerned, I have to honestly admit that I would like to exchange all the boxes at home directly for the new Swisscom box (of course almost a bit too expensive if the UHD things still work), because in contrast to other offers (me For example, Kabel-BW comes to mind, which had a system that practically looked like Kodi). You should also pay for the slightly higher (but mostly justified) subscription fees, really Swisscom TV be satisfied.
Regardless of whether you are a Swisscom sympathizer or an enemy, I don’t think it’s a lie that Swisscom TV was and now is the best TV offer in Switzerland.
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Dominik
@Jean-Pierre_Feron Clearly Swisscom should also respond a little more to customer requests, but @JoelV had already commented on this and also said why they decided on this dark mode had.
And what’s more, only a small fraction of Swisscom customers are active here in the forum - and in the vast majority of cases these are those who simply want to find something wrong with the products (and would like a discount, for example - trust me, I know that many…).
Of course, instead of a large-scale discussion, you could have a “träm-träm” because of a few hundred customers who are not satisfied with it, but I would perhaps still go for a path that is a little easier for everyone - including Swisscom.
Sure, you could install a light mode, which might also look good - but that takes time. Each individual view must be implemented correctly so that you don’t end up with a view somewhere that has, for example, a white background and white text.
Especially in Android development on the newer versions (e.g. from Marshmallow onwards - the TV boxes use Nougat), this is quite complex with Kotlin.
If I had a say in this matter at Swisscom, I would perhaps show all Swisscom TV users a kind of “survey” when they start the TV and really ask whether they are satisfied with the dark mode.
Depending on how the answers are distributed, Swisscom can also weigh up whether it would even make sense to invest time, money and other resources in the conception, implementation and introduction of a light mode.
If perhaps only 15% said that they wanted light mode, it would certainly make little sense from an economic point of view…
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Dominik
