Swisscom Home app - smart home devices disappeared

luna1116 · Jan 17, 2020

Swisscom Home app - smart home devices disappeared

In the Swisscom home app (Android and iOS)

I can no longer see my mystrom, sonos and qbee.

Does anyone else have this problem too?

Or an idea like zundebugging?

WalterB · Jan 17, 2020

@luna1116

Has the Internet box been switched off and on at the back?

Have you ever reinstalled the app and then logged in again via WiFi?

luna1116 · Jan 18, 2020

Router has restarted.
I uninstalled the app and now the admin password no longer works (I can log in with 192.168.1.1)

hed · Jan 18, 2020

The admin password should be retained during reboot and factory reset. Sometimes you just have to wait a few minutes after rebooting. And if it still doesn’t work, you can try using the default password (I’ll send it to you via PM).

luna1116 · Jan 19, 2020

Thanks, but it doesn’t work.

I know my admin password and it works from my smartphone with Internet browser.

Only the app can’t connect.

How do I factory reset the internet box?

hed · Jan 19, 2020

To connect the HomeApp to your SmartPhone for the first time, you must be logged in to the IB’s WLAN.

luna1116 · Jan 19, 2020

Yes, my smartphone is connected to WiFi.

I can log in with 192.168.1.1 and my smartphone.

But the app doesn’t want to connect.

WalterB · Jan 19, 2020

luna1116

Have you activated home access on the Internet box?

Then click in the field for additional information.

luna1116 · Jan 20, 2020

Yes, access was active. Normally this option is only for “access from remote”. If I only want to connect at home then it shouldn’t matter, right?

Nevertheless, your suggestion gave me the idea to click on this option.
Then you see the “activated devices” I simply deleted my smartphone and then it worked.
Now the app is connected again and all smart home devices are visible.

THANKS