Hi @JoelV,

I bought and installed the Internet Box 3 a couple of weeks ago, replacing the old flat internet box 1.

All works well except when I turn on my Playstation 4.

Systematically, when I turn on the PS4, the Internet Box 3 looses the internet connection, starts blinking red, WiFi is down. After 5 mins it reconnects, works well for about 10 minutes and then again looses the connection, starts blinking red, WiFi down.

When the PS4 is turned off, the router (and the rest of the home network) working well.

It seems to me that the Internet Box 3 is not well configured to handle the internet traffic of the PS4.

Do you know what could be the reason of this incompatibility between Internet Box 3 and PS4?

Anyone else facing the same issue?

Thanks,

Leo

BTW, do you think the activation of Spanning Tree Protocol (STP) in the Network Settings of the Internet Box 3 can help solving the incompatibility or conflict between PS4 and the Internet Box?

Hello @Leonardo.Verrastro

I am happy to learn that our technician could identify the problem and resolve the situation(details on your other post).

Expect having good times with your PS4!

What is the difference in performance between the new Internet-Box 3 compared to the Internet-Box plus? I am currently having problem with my wifi connection at home connecting 9 devices (4 laptops and 5 smartphones). The speed test reports real low bandwidth being delivered by my current router, Will the new router solve my problem?

Thanks for the response.

Dear Swisscom,

I am a Swisscom internet customer and I’ve been having an unstable internet connection for the last 2 months (with Internet-Box 3).

Your support team doesn’t seem to understand how serious this problem is (every time I call I have to explain again from scratch…for the last 2 months…) and every person that comes does something, leaves and then I have to start again the support request, instead of having someone that follows up my issue.

The reason why I put this comment here is because I am done with navigating the customer support of Swisscom after 2 months.

Hope you understand the nature of this email and help me with putting more energy within your Customer Support Service in solving this issue.

Best regards,

Marcelo Ollier

In regards to this issue, I have made an email to Swisscom management hoping that they help me in putting more energy in the problem I have. This is the email I wrote:

15/11/2020 10:46

Dear Swisscom management,

Hope you are doing well even within the COVID situation.I am a Swisscom internet customer and I’ve been having an unstable internet connection for the last 2 months. I work at Roche and have permanently videoconferences and every 15 mins I get disconnected from those VCs.

Your support team doesn’t seem to understand how serious this problem is (every time I call I have to explain again from scratch…for the last 2 months…) and every person that comes does something, leaves and then I have to start again the support request, instead of having someone that follows up my issue.

Tomorrow I will contact the Roche lead for this type of situations that manages the Swisscom relationship to share the issue that I have and to see if there is a systemic problem and thus if they can recommend an alternative service provider for the employees so they don’t end up having the same loss of time that I’ve been experiencing.

The reason why I contact you is because I am done with navigating the customer support of Swisscom after 2 months.

Hope you understand the nature of this email and help me with putting more energy within your Customer Support Service in solving this issue.

Best regards,

Marcelo Ollier

@Marcelo11

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Dear Black Mamba,

If I do this comment here is because I am done with navigating the Swisscom customer service the last 2 months.

Are these posts visible to all customers?

Thank you

Is your problem fixed now? I am also experiencing lots of freezes on blueTV and router gets blinking red light thus dropping internet access. The support guy tells me something in my home installation must be wrong, however, i did not change anything that worked perfectly in the past.