eSIM abroad

Hi, I activated the inone mobile go subscriber today, switching from prepaid. At the same time I requested the conversion to eSIM. Initially everything seemed to be going well: the phone connected to both networks (I also have a physical SIM) BUT the Swisscom line with in one DOES NOT work. It doesn’t call or have a data connection. Furthermore, in Italy it DOES NOT work.

I wonder if this is right, that is, that eSIMs don’t perform roaming… does anyone have any suggestions on this???