I just received a phone call from Swisscom. As it’s the OCS app on Apple, it’s not their problem, which I can understand.

I will therefore hope that OCS will react to my email.

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Cordialement, Prelude

I simply created a French iTunes account (by the way much better than the Swiss store: latest series, latest seasons of series, films available before Swisscom…)

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Thanks for the clarification.

Personally, I stick to the Swiss store because I subscribe to Apple Music and I have purchased a lot of music on the Swiss store.

But I understand why it works for you and not for me: there is a bug with the OCS app on the Swiss version. I hope others will notice this and react to ocs.

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Cordialement, Prelude

7 days later

Good morning,

I’m reviving the subject to find out if there is anyone who uses or tries to use the OCS app from the Swiss Apple store on the Apple TV box in vain?

I have written to Orange several times but they do not respond. I think they take care of French customers and that Switzerland is just to make money but otherwise it doesn’t interest them.

Good day.

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Cordialement, Prelude

a month later

Hello!

Finally someone comes forward. I have written to OCS more than five times via their help page on OCS.fr with no response. They don’t care about their customers at all. But if you write to them too, maybe they will do something?

I finally received a message from ocs 10 days ago to tell me that there was an update. But that didn’t help anything. I communicated this to them but no reaction.

On the Swisscom side, we say that this is not their problem. And Teleclub? It’s still them who broadcast them!

And couldn’t the moderators here support us so that Teleclub puts pressure on OCS?

In any case, I’m counting on you to also write to OCS. Thanks in advance.

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Cordialement, Prelude

Thank you for your testimony. Did you also write to OCS.fr?

@moderators, can we consider being supported by Swisscom with ocs? Thank you.

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Cordialement, Prelude

a month later

It’s annoying! The OCS advertising boasts portability, but it’s impossible to see it on Apple TV. Teleclub could defend us!! On the other hand, with Air play it works. Is it because of my Apple TV 4K?

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No, it’s not because of your Apple TV box 4 K. It’s the OCS app on the Swiss Apple store. But there must be something stuck between Teleclub (Swisscom) and OCS.

But swisscom washes its hands of it, it’s not their problem they told me, and OCS doesn’t really care. They don’t respond to messages sent to them. If once to report an update that didn’t fix anything. And they had the nerve to ask me to answer a questionnaire to say if I was happy with their Hotline.

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Cordialement, Prelude

19 days later

Good morning,

I just received a message from OCS support:

Good morning,

Our technical teams have made a modification to our servers. Can you tell us if you can now start playing our programs on Apple TV (Streaming and Live).

Thank you and have a nice day

Lily, OCS Support

Could anyone check and tell me if it works now? You would have to close or better uninstall the app and reinstall it then reconnect.

I’m away these days and I can’t test. THANKS.

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Cordialement, Prelude