Constant dropouts Swisscom TV

Hello @meli2

1. What kind of Anschluss do you have fiber, copper (DSL), with Internet-Booster?
2. Has your house installation been adapted ((BBR installation (direct line UP->router)))?
3. How is the TV-Box connected to the router? (Powerline, WLAN, universal connection kit, Ethernet cable).
4. What kind of router do you have? https://www.swisscom.ch/de/privatkunden/hilfe/geraet/internet-router.html

Only when these questions have been clarified can I further analyze what the problem may be.

I’m sorry for all the questions, it’s the same when you ask me the question: “Why doesn’t my car run anymore?”

Then I have to ask you a lot of questions about your car so that I can narrow down the problem.

A remote diagnosis is always more complex than an analysis with the measuring device on site.

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@meli2 wrote:

So,

1. Internet Booster it is not DSL

Okay, there are problems with the device at the moment.

2. I think so, the house installation was done by the electrician…what should he pay attention to?

He should have a new cable U72M 1×2×0.5 from the telephone junction box (UP) of the house to the junction box

of your router.

3. with an Ethernet cable

Good connection solution.

4. Centro Business 2.0

Okay

I hope I could help you…

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Have you restarted the TV-Box and the router? If yes, change?

Otherwise, call 0800 800 800 for private customers or 0800 055 055 for SME customers.

Request an error measurement of your DSL connection and ask for measurement data from the Datamat program because of your TV-Box.

The disruptions can come from too little bandwidth on your Internet Anschluss.

Hence the measurement at support

@meli2 Tangled cables don’t matter, but heat buildup >30°C ambient temperature at the router+TV-Box.

Hello @meli2

Was support able to help you?

Greetings Samuel

Thanks for the feedback @meli2 🙂

What is still not working properly?

Greetings Samuel

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@meli2 wrote:

….First flickering, then purple image and then total shutdown…

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This doesn’t sound like an internet problem, but more like an HDMI problem. (Connection TV-Box to TV)

Rotate the HDMI cable 180 degrees. (Have you already used the original Swisscom HDMI cable?)

Also try a different HDMI socket on the TV

That means you can’t watch TV in the summer?? It’s probably 30 degrees there.

Unfortunately I can’t help you. However, I would like to say that it is similar for me. Very often there are disturbances…flickering, pink picture, noise and not possible to watch TV. Only after I restart the TV Box does it work again. Sometimes two restarts in a row are necessary.

@Bea26 if you have a pink screen, then there is something wrong with the HDMI cabling or your HDMI ports on the TV. Do you have the right cables in use? Have you connected other devices between the TV and the TV box?