Unable to play .mov (mpeg4) video from my Cloud

pascal_pad · Sep 11, 2017

Unable to play .mov (mpeg4) video from my Cloud

The automnales.mov video stored in my cloud cannot be viewed on my tv box 2.0.
Message: Unable to read file. I changed format (MPEG4), same problem.
Thank you for helping me. Best regards
P.Arnaud

ZoéC · Sep 13, 2017

Hi @pascal_pad,

You will find all the information regarding the video formats on the different TV-Box thanks to myCloud Help.

Don’t hesitate to send me feedback 🙂!

Beautiful day,

pascal_pad · Sep 13, 2017

The format of my file corresponds in all respects to the data mentioned on my Cloud, hence my question.

I sent my file to your services, at their request, to investigate the problem. I’m just pointing out that the photos saved on my cloud are perfectly visible and that this problem only affects videos.

ZoéC · Sep 13, 2017

Thank you for your feedback!

Feedback will be welcome for other users when the my Cloud team has given you an answer 🙂.

See you soon,

nico008 · Sep 15, 2017

Ok then tried putting a decoder…. there are many prpgrams to decode and put the video on my cloud