@bruno.minder68@ wrote:
Just checked. Cables, twisting, loops and sockets correspond to the current standard.
There are 3 older houses next to us and according to Checker they have 7/4 MBit/s higher speed?!
How can this be explained?
They might be closer to headquarters!
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@bruno.minder68 wrote:
Dear community
Maybe someone can give me some technical help.
We live in a small town on Lake Thun - there are about three to four other houses on our street, including an apartment building.
Now I checked the speed on my Anschluss with my landline number: max. 18 MBit/s down and max. 1 MBit/s upstream. That’s just the problem when you live a little out of the way.
Now I entered the numbers of my neighbors and there are speed specifications that have up to a maximum of 25 MBit/s down and up to 5 MBit/s up. I discussed this with the Swisscom technician and he said I should check my house installation; he suspects there is something else wrong.
Today I received a message from my trusted electrician that everything is fine and the house is only 12 years old. Unfortunately he can’t do anything anymore.
The other houses are also further away from the Swisscom headquarters (MPLS) and have faster throughput. That can’t be the case, I think.
Does anyone have a good approach?
Thank you very much and greetings
Bruno
You must have overlooked something…
@swissbeetle wrote:
@bruno.minder68 wrote:
Dear community
Maybe someone can give me a technical hand.
We live in a small town on Lake Thun - there are about three to four other houses on our street, including an apartment building.
Now I checked the speed on my Anschluss with my landline number: max. 18 MBit/s down and max. 1 MBit/s upstream. That’s just the problem when you live a little out of the way.
Now I entered the numbers of my neighbors and there are speed specifications that have up to a maximum of 25 MBit/s down and up to 5 MBit/s up. I discussed this with the Swisscom technician and he said I should check my house installation; he suspects there is something else wrong.
Today I received a message from my trusted electrician that everything is fine and the house is only 12 years old. Unfortunately he can’t do anything anymore.
The other houses are also further away from the Swisscom headquarters (MPLS) and have faster throughput. That can’t be the case, I think.
Does anyone have a good approach?
Thank you very much and greetings
Bruno
You must have missed something…
Sorry, yes I didn’t notice that above, but how did he @bruno.minder68 come to this information.
We ourselves have almost the same situation in the area and the visibility to the central office is also shorter but the cables are not laid directly and therefore the apartment blocks which are further away in terms of visibility to the central office also have more speed and we which are closer to it according to the visibility distance But there are fewer central offices.
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At the bottom of the link you have the option to look where your line is routed, I used that ¾ years ago, so I was able to determine that the line was routed to the other side. Unfortunately, this requires Silverlight.
https://www.swisscom.ch/de/business/netzbau/Netzauskunft.html?TR
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Thank you Walther for the link - well, I found everything nice and it confirms it 100% for me:
Of 5 houses and therefore around 13 parties, our Anschluss is clearly the closest to the headquarters!
So, yesterday the electrician told me that the house installation corresponds to the latest standards and that he simply cannot “install” anything to have a positive impact here.
That’s all well and good and now… By the way, last night I measured the farthest neighbor with my Mac: It reached exactly the speed stated on the check site and that is 5 Mbit/s upload , i.e. 4 MBit/s higher than me.
Sorry, but what’s going on here…. Thank you all for your tips and support, I’m unfortunately at my wits’ end now. And Swisscom would now send me an expensive technician who would then simply confirm. Everything is fine! No, nothing is right. *WutimBauch"
- Solutionselected by bruno.minder68
In your opinion, what else is needed? I just tried Internet Explorer instead of Firefox and no problems, it shows me exactly the new cable routing?
Of course, the appropriate login must be carried out, no problem even for private customers.
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What does the router show you under measured values, example picture of the Internet-Box 2!
Which router do you have?
[https://www.swisscom.ch/de/privatkunden/hilfe/geraet/internet-router.html?TR](https://www.swisscom.ch/de/privatkunden/hilfe/geraet/internet-router. html?TR)
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@WalterB wrote:
Of course, the appropriate login must be carried out, no problem even for private customers.
So anyone with a private customer Swisscom login can log in to the network information service?
Edit:
I checked for myself, it works with a simple activation. I still think it’s amazing that everyone can watch it.
@bruno.minder68@ wrote:
I still have the Internet Box Standard - How can I read out or display the box measurements?
Also, how do I get to Internet-Box 2 or is it chargeable or does it only make sense for faster bandwidths?
By entering 192.168.1.1 in your internet browser you will get to the menu, name:admin and the password can be found in your Swisscom Kundencenter.
[https://www.swisscom.ch/de/privatkunden/hilfe/loesung/nachrichten-aendern.tab-internet-box-standard.html](https://www.swisscom.ch/de/privatkunden/hilfe/ solution/settings-change.tab-internet-box-standard.html)
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Is your Anschluss from the Internet box directly from the house connection to just one socket, or does it go via other branches?
Sometimes you can improve the values a little if you run a direct line from the house connection to the socket and disconnect everything else, e.g. Cables to additional sockets.
At the beginning I also had worse values and then I pulled a direct cable from the house connection to the socket without any terminals in between. It wasn’t an extreme improvement but it made a difference.
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2 months later
@bruno.minder68@ wrote:
So, a Swisscom technician has now “found out” on site that our socket does not have a point-to-point connection to the house line, as our trusted electrician claimed.
We were now able to increase the DSL profile from 18/1 to 25/5. Great, at least in the upload these are “worlds”.
Unfortunately, it often happens that checks are carried out superficially due to time pressure and the error is suspected somewhere else.:smileyfrustrated:
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