Swisscom TV 2.0 very poor image quality

  • dear community

    Today the new TV box (the white one) was delivered to my house and I connected it straight away using the new HDMI cable that came with it. Luckily I hadn’t yet bagged the (old) black TV box for return shipping, really lucky. I have a very expensive SONY Full HD television, less than three years old, with HDMI ports.

    Now to the problem. When I connected the new BOX and thought I would be able to enjoy better picture quality, I was bitterly, very bitterly disappointed. It immediately caught my eye, this distorted image. Image noise on every channel, whether HD or SD. The colors were suddenly very pale and sick, completely unnatural. Instead of a rich, beautiful, warm yellow, I suddenly had a bright, unnatural yellow, like a highlighter pen. Uf good German “just name it Gschlerk”. The picture didn’t run smoothly either. Coincidentally, I just had an animal show starting. Then I just reached for my head. The newscaster on another station looked kind of blue, like he had no broadcast. Red was no longer shown as really red, but rather a sickening, unsightly red. Just name Pfui. The best thing is that everything suddenly shimmers so brightly blue on every channel. That wasn’t TV enjoyment.

    When I reconnected the (old) black BOX, I was relieved of all the problems mentioned above.

    I can imagine that a lot of cheap junk was used in this white BOX. I just wonder why people do this to their loyal customers. The black BOX is much higher quality and therefore delivers a high-quality image. In addition, the new BOX only delivers 1080p and cannot deliver the usual FULL HD standard of 1080i and that may be exactly the problem. My ancient TV, now no less than three years old, lol, is trying to downscale this poor signal (data decoder and DSP) from the white TV box to its standard. It’s hilarious.

    Everything is going well again with the (old) box and I’m happy again. 1080p is a joke when most FULL HD TVs are optimized for HDMI 1080i. So it’s a craft, this ugly white box. I don’t know what some technicians think. Do you know the advertisement about the old knight who hits his sword on the white TV box? That fits this product exactly. Actually, I knew, or at least suspected, that this little box was total junk. So my suspicion was confirmed.

    I always thought Swisscom stood for the highest quality in our country. As the best company ever. That now comes into question. Swisscom needs to get on the books as quickly as possible. And then, why do you need UHD when at the moment most channels, let’s say all of them, only deliver FULL HD or even 720p. So no further development in the interests of the customer. The TV manufacturers have optimized the technology to 1080i and now this white box comes along and literally spits in their soup.

    And I won’t force myself to have a frustrating viewing experience in the future. So the elegant black BOX remains on my TV.

    Kind regards to everyone

    Show original language (German)
    • Ich musste jetzt ohnehin die neu Box dranstöpseln an den SoNie. Die alte Box wurde mir, bzw das Abo gesperrt. Nun gut, nach mehreren Versuchen hat mich endlich die Büroklammer weitergebracht. Das Böxlein hat dann fleissig wie ein Weltmeister Sachen heruntergeladen und ich denke mal auch alles installiert. Und siehe da… schmunzel schmunzel

      An dieser Stelle,danke ich euch allen, insbesondere whoever, die mich mit wertvollen Tipps weitergebracht haben.

      herzlichen Gruss cad

      PS: POGO, lustiger Beitrag, danke Dir

    Hello

    No idea what you’re trying to achieve with your post since it doesn’t contain a question (and this is a customer-help-customer forum). However, I cannot confirm your observation - the picture quality of the Swisscom TV2.0 box is significantly (very significantly!!) better than the old one. It seems like you have an incompatibility or some other problem. Is the latest firmware (or operating system,…) installed on your TV? Have you tried different inputs?
    Also: The black box is not a choice, if I understand this correctly.

    Show original language (German)

    Hello cadmium

    the little white box is UHD, that’s a big difference and that’s a different world

    Your Sony is Full HD is something else.

    greetings ballu

    Show original language (German)

    My TV’s firmware is up to date because it gets the updates itself via WLAN. What I want to achieve is that I can watch TV in peace in the future too. And if I presented my observations, it was certainly not for fun, but out of desperation.

    Show original language (German)

    If this were normal with the image quality, the forum here would quickly be full. No, there is something wrong with your TV, even if it was fine before with the old box. Check firmware, TV settings etc…

    Show original language (German)

    I can understand your desperation and there are many people in this community who are very constructive (and very successful) at solving problems. Therefore, I would be happy to receive as factual information as possible:
    - Which TV model exactly? With which firmware?
    - Which TV-Box from Swisscom (the new one) - with which firmware?
    - What have you already tried? (Inputs, cables, other screens,…)
    - How is everything connected? (router to TV)
    - Which TV picture settings do you use? What filters, adjustments, etc.?

    Show original language (German)

    Hello

    I don’t know what’s going on with your box. Maybe you haven’t finished installing???

    Our 2 boxes in 2 houses run perfectly.

    What has been causing problems recently is Swisscom’s transmission strength.

    Image noise, jerking and jerking on the meter.

    That’s really annoying.

    Support answer: Swisscom has problems. Yep, it seems that way to me too.

    But it’s not the fault of the small device.

    Because otherwise these would be problems! always. Not just temporary

    Show original language (German)

    @cadmium wrote:

    …In addition, the new BOX only delivers 1080p and cannot deliver the usual FULL HD standard of 1080i and that may be exactly the problem…


    So with that statement you’ve already shot yourself in the foot.

    Therefore, if no insight is apparent, any further assistance will be of absolutely no use…

    Show original language (German)

    #user63

    thank you very much whoever

    -

    KDL-55W905A - Firmware PKG4.600EUA 10/11/2016

    TV Box, the new firmware was downloaded today during installation

    original HDMI cable that I got today, the one with the gold connectors

    I don’t have another screen

    Router to telephone line, then ethernet channel directly to the TV box.

    TV is set like this at the factory, no filters, because the black BOX already delivers a perfect picture, although you could, but these filters are only suitable for SD channels

    I hope I have provided you with enough information

    greetings cad

    Show original language (German)

    What I mean by this is that my TV has to downscale the 1080p signal because it is optimized for 1080i. The 1080i works perfectly, so why use 1080p if it causes problems?

    Show original language (German)

    TV: OK to do this (firmware current)
    The TV-Box: This would require more information about the model and the software.
    Related: Which HDMI inputs have you tried? Have you tried other cables? And you really don’t have an HDMI display anymore? No computer screen or something similar? (e.g. with DVI or something).
    Ethernet cable: The new one included?
    The TV in question has many image functions (skin tones, Triluminos, X-Reality,…), have you made sure that everything is turned off? Also the mode is not set to dynamic, cinema or something similar? Also the configuration of the image is done correctly? (There used to be a configuration video that affected saturation, contrast, brightness, etc.).

    Show original language (German)

    And to the question of why 1080p ==> 1080p is always more ideal and shows higher quality than 1080i. If Sony calculates this poorly, Swisscom can do very little about it. But basically your TV should be 1080p capable, just try different HDMI inputs!

    Show original language (German)

    We’re getting closer to the problem…

    All I can say is that if you can’t get it right with this TV, your “happiness” with the old TV-Box will only be short-lived.

    Sooner or later the old box will no longer work. I’ll give it a few more days, but then it’s over.

    Once you’ve migrated to the “new” 2.0 TV platform, there’s no going back…

    Show original language (German)

    #user63

    So:

    The UHD box certainly doesn’t produce a worse picture than the HD box - if that were the case, Swisscom would have a real problem and the forum here would be flooded….

    Either the UHD box has “some corners”.

    or

    the included HDMI cable is sour

    or

    An incompatibility of the hardware/software combination of the TV and UHD box.

    I’m guessing the latter….because a 3 year old TV is (unfortunately) already prehistorically old today and the UHD box is a lot more modern….

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    As I said, I received the TV box today. The white one with the black lid and during installation he loaded and installed the latest operating system.

    My laptop only has a DVI output, no input. I don’t have any other devices.

    This Triluminos color enhancement was switched on on the TV. I turned it off. The TV is also not set to dynamic.

    By the way, the new BOX cannot change the image format like the old BOX.

    Show original language (German)