Contacting support via chat
Is there way for existing customers to contact support via web chat? I know, it exists for sales, what about support?
Hello @petrenko
Thank you for your interest.
Do you mean technical support?
There is only 1 web chat and they don’t offer technical support.
You can get assistance online on our website, here in the Community and of course by phone at 0800 800 800.
Cheers,
I mean chat with real person, for a problem with billing of Swisscom in roaming, not mentioned on website, not requiring me to call for 2.85 CHF per minute.
Something that shows that Swisscom not only cares about getting new subscribers, but existing ones are also important.
Dear @petrenko
You can have a chat with us by clicking on that link: http://bit.ly/2dJ7hmg
Check our roaming page to find tariffs and information: http://bit.ly/20hP3eT
We stay at your disposal for further information.
Cheers,