@papy43 Are you in All IP. Because it is necessary to be able to activate the Callfilter.
@papy43 re Hello,
If my previous posts do not concern you the customer area and inconvenience follow this link:
And follow the posts of @Peter Walter
[https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau-services.html](https://www.swisscom.ch/fr/clients-prives/aide/statut-reseau- services.html)
My Aunt (96 years old) has the number 0032 493 25 20 57 (in Belgium).
His number is in my directory and I checked, is not in my personal blocking list.
As I was surprised not to have any calls, I looked in the list of blocked calls.
2 calls had actually been blocked.
I must therefore deduce that the number was blocked by the Callfilter.
By virtue of what?
Of course, I unblocked the number. This case should be resolved,
but I have questions:
Is it really necessary to frequently consult the list of blocked calls on the computer to guard against possible false blocking?
couldn’t the name be displayed (at least when it’s in the directory)
THANKS
Hello Feron, thank you for your message.
When the customer activates the Callfilter, each incoming call is compared to a dynamic list. If the caller is on this list, they are blocked directly. The Callfilter works on the same principle as the email spam filter.
Misuse of a customer’s number may result in customer numbers wrongly landing on the Callfilter list. Measures for the recognition and resolution of such cases are planned. The Swisscom Callfilter blocks unfair mass advertising (spam) and other unwanted calls according to the current blocking list. However, it is inevitable that you will continue to receive unwanted advertising calls and in exceptional cases, it is also possible that a desired call will not be transmitted to you.
Hoping to have been able to provide you with some clarification, we wish you a good afternoon.
Cordialement,
Many thanks for your quick response.
I understand the problem very well but I find it difficult to imagine how the number of a 96-year-old lady who only uses her phone to call her daughter and nephew could be suspected of misuse!
Of course there may be errors but these should be able to be caught very quickly…
hence the need for a list of blocked calls directly on the phone,
and to make things easier, the names of people (at least those in the personal directory) on the lists in the customer area.
Note that the call lists in the customer area under the “internet-box settings” do give the names of the callers but that these lists do not (yet?) include blocked calls.
One more question:
Can we preventively enter numbers from the personal directory in the list of numbers not to be blocked?
Or better: a “never block phonebook numbers” option
Best regards JPF
The list of calls blocked by call filter can be found in the customer area https://www.swisscom.ch/login menu “fixed network” and then “ incoming calls”
In my opinion if the call is blocked by callfitler (this happens in the heart of the network) the internet box does not even see the call.
For me, on the contrary, if the number appears on the handset it is a nuisance, it is also a risk of calling back the number which could be a scam. Strictly hidden in a menu in expert mode.
Ex: my parents would quickly be annoyed to have to distinguish between a missed call and a blocked call but which still appears on the phone.
The option to pass numbers is available in the “Call blocking” menu
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@JekRider@“x”#440511@“x”#28423
Let me make myself clear, it’s not about taste and color but about effectiveness!
It is also not a question of the number appearing directly on the handset but in a list (like missed calls).
There is a risk that an important call will be blocked (the case of the girl from her cell phone, the case of my 96-year-old aunt).
The list of blocked calls should be easily accessible without the need to turn on your PC, etc.
A list of blocked calls with the name (especially if it is in the directory!) would not be a superfluous luxury or a loss of ergonomics (even for elderly people…I am 74 years old myself! )
My suggestion to never block a number in the personal directory (e.g. optional)
would also give a guarantee of not losing too important calls.
The system in general seems to work very well, however I have some questions:
since November 18 (I think it was the date of entry into service),
I only had one unwanted call (VERY GOOD),
but only 11 calls blocked, 2 of which absolutely should not have been blocked…
I expected to have at least 30 (let’s stay modest) calls according to habits before November 18th.
Where did these calls go?
Christmas truce? All “unavailable” calls?
Kind regards
JPF
I persist for tastes and colors…
The proof is that Peter expresses an opinion opposite to yours and that this opinion is as relevant as yours. And age has nothing to do with it.
By analogy with handling email spam, it is good to take a look at what has been quarantined from time to time.
Personally, people who might have an urgent and valid need to contact me and for whom I have intérêt also have my mobile number.
As I said: it’s not about tastes and colors, but about effectiveness!!!
tastes and colors cannot be discussed but effectiveness can be measured.
If the list can be useful to anyone, we put it,
if the list is not to everyone’s taste, we put an option to hide/show it.
It’s quite simple!
If you want to be number 1, you have to earn it….
feron wrote:
As I said: it’s not about tastes and colors, but about effectiveness!!!
tastes and colors cannot be discussed but effectiveness can be measured.
If the list can be useful to someone, we put it,
if the list is not to everyone’s taste, we put an option to hide/show it.
It’s quite simple!
if you want to be number 1, you have to deserve it….
Efficiency remains a completely relative value depending on everyone’s expectations. But you seem to be convinced that you have the universal truth… Which I don’t believe for a single second.
Swisscom is already costing us enough without adapting to everyone’s little whims.