Internet connection faulty

so disappointed

My internet connection is not working for the past 4 days! numerous telephone calls with Swisscom technal services and related testings (cable, router, resetting, pc re-initialisation…)did not bring any results. Swisscom has been useless for such a long time. I have re-re-re-re explained the case and tested with all different Swisscom engineers, but with no result! What do to! Any higher contact person at Swisscom who can solve my problem at once? PS: I was told I cannot complain before 7 days!

suisse

Did they say if it’s the line or your installation?

You or they need to locate the issue

so disappointed

Thanks for your concerns! Swisscom support gave me for 5 days all possible reasons from wrong cable connection, faulty router, software bugs…etc and ask me to do many tests, resets, renitialisation with computer, but it was not working! The last one was a bug somewhere and…the Internet starts to work again a few days later! Swisscom did not contact me to follow up and not apologize at all! I am still waiting for such excuses, to know the reason of such bug and eventually some compensation for not beating able to work for 4 days at my home!