If it really works for everyone with the Google DNS address then it is a DNS problem at Swisscom and should therefore be solved.

However, if there is a Swisscom DNS problem, other pages are usually also affected and so far there have been no reports.

[http://www.netzwelt.de/news/125241-google-dns-server-internet-beschnellen-ping-verbessern.html](http://www.netzwelt.de/news/125241-google-dns- server-internet-accelerate-ping-improve.html)

Sometimes it helps if Swisscom assigns a new IP Internet address for the router.

Hi,

It should be relatively easy to try out, right?

It’s not a “page” affected but a dedicated content server - maybe that makes a difference?

LG Stefan

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@Stefan2003 wrote:

Hi,

Should be relatively easy to try out, right?

It’s not a “page” affected but a dedicated content server - maybe that makes a difference?

LG Stefan

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Ok, in any case, if the Google DNS server address temporarily solves the problem, it is important to mention it to Swisscom support so that you can better pinpoint the error and find a solution.

Thanks everyone The IP address 8.8.8.8 works. But I hope this isn’t a permanent solution.

What speaks against 8.8.8.8 as a permanent solution? I entered this DNS address in the router and left the address assignment on DHCP, so I don’t have to enter anything manually in the end devices.

Actually, V hed is right, I haven’t seen any disadvantages so far. All 3 printers are on the network. And the download speed has even increased slightly. OK!

I only entered the 8.8.8.8 address on the Apple box.
I didn’t do this on the iPhone because otherwise the Internet-Box app wouldn’t work.

This post has no content.

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@hed wrote:

What speaks against 8.8.8.8 as a permanent solution?

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Well, that means Google knows all your surfing behavior. Not that you would know it otherwise:smileywink:

Thanks too. What was the problem?

Hello Mike78

According to our technicians, the problem was due to an update in our DNS server.

We were able to successfully resolve this.

Best regards

AndresF

Great, thank you.

I probably underestimated Swisscom a bit. It works great. Thanks

Hi AndresF - unfortunately I’m still experiencing errors with some movies, the error message has changed though, now it says “An unexpected error occurred” when I try to load the movie.

Examples are “Big Hero 6” and “Fantastic Mr Fox”.

I can send you my IP if helpful.

Thanks.

Apple had numerous service outages on Thursday evening:

[http://www.heise.de/newsticker/melde/Ausfaelle-bei-numreichen-Apple-dienste-3226020.html?view=zoom\_aufmacher](http://www.heise.de/newsticker/melde/ Outages-in-numerous-Apple-Services-3226020.html?view=zoom_aufmacher)

but it should be ok again by now. be

for @rafaelcoyote in english:

[http://www.macrumors.com/2016/06/02/apple-app-store-icloud-outage/](http://www.macrumors.com/2016/06/02/apple-app-store -icloud-outage/)

Hello AndresF

Is it possible that the problem exists again? More and more content from iTunes is giving me the message “Error loading content” on Apple TV. I restarted the router (several times), entered the DNS server on AppleTV with 8.8.8.8, restored etc. Actually everything. Nothing worked. Please help.

I have 1:1 the same problem. Does anyone have a current solution? Thanks!