@feealf which phone did you choose? Somehow I don’t think any of the current supporters would appeal to me. Android should be a Nexus device, it doesn’t want all the garbage from the manufacturer on it. And iPhone, well I don’t know. I once had a 3GS, it became slower with every software update.
I carry out tests for customers and therefore work with several devices. Based on the tests so far, only the iPhones work without any problems, with a good WiFi connection being preferred over a poor cellular connection. This prioritization cannot be set at Swisscom, which is why manual intervention is necessary for Samsung devices (airplane mode=on/WLAN=on). If you forget to turn this off, you will no longer be reachable outside of WiFi coverage.
Foreign providers offer the option to set the priority (mobile or Wi-Fi). I’ll do the next tests with a Sony Xperia X.
I assume that the situation is that Swisscom software has to be installed on the device and then it works. The problem for me was that - after receiving incorrect information from Swisscom - I bought the device elsewhere and without Swisscom software. This problem could only be solved if Swisscom purchased my free device. Microsoft confirmed this to me some time ago.
@feealf
I have a Lumia 950 with Swisscom software and it doesn’t work. I also had a nice conversation with a lady from Swisscom in September who said it was misinformation from Swisscom that the 950 would ever be able to do WiFi calling in the Swisscom network.
Do you now have WiFi calling (not VoLTE, which works)?
Nothing worked for me, even though I had previously received a written assurance (printout of the chat protocol). Swisscom solved this for me by buying the device from me. When I bought it back, it was explained to me that it wouldn’t work with Windows Phones. Microsoft, however, explained to me that it would only work with Swisscom software. Anyway, I was surprised when the device reappeared on the Swisscom homepage as WiFi-compatible. Unfortunately, it’s a tedious story.
It’s the same with the Lumia 950; Device was sold to Swisscom. I’m not sure about the misinformation on the homepage, as the device was temporarily deleted there after the error was discovered in my case. Since Swisscom does not write transparently for each device whether it must be purchased from Swisscom with dedicated software for “homeland security reasons”, you never know what is true and you do not receive any reliable information.
From my experience with various devices (iPhone, Samsung and Sony), only iPhones currently have reasonable WiFi calling behavior and these devices can also be purchased freely. The latter also applies to the Samsung 7 series, although prioritization is not possible there and perfect behavior is only guaranteed in places without cell phone reception but with WiFi reception.
So there is still a lot of room for improvement…
The same with my Lumia 950 with Swisscom software, no WiFi calling, just VoLTE. But that’s also what Swisscom communicated to me directly.
The employee also confirmed to me at the time that the Lumia 950 was technically capable of Wificalling, but Swisscom would not activate/unlock this in their network.
@feealf wrote:
Nothing worked for me, even though I had previously received a written assurance (printout of the chat protocol).
I was also confirmed in the Swisscom chat that VoLTE will work with unbranded Lumia 950. Once I had it, I went beyond 2nd level support to competent authorities who clearly confirmed that they only activate it on Swisscom-branded devices. Theoretically he could activate it on his PC, but since they can’t guarantee it will work, they didn’t do it.
My argument that Deutsche Telekom activates it in this way upon request was of no use either.
I don’t know whether this would also be the case with WiFI calling.
@All
With GuidoT’s admission, the suspicion of unfair competition would be pretty much confirmed; After all, Swisscom advertises the Lumia 950 as Wi-Fi capable on its homepage. Anyone who needs the function and does not have it is advised to ask Swisscom to buy back the devices, as was the case in my case. And, have everything confirmed and documented in advance so that you have the necessary evidence available.
I took a quick look. I can’t find anything about it on the 950 product page. But it is true that the device is listed in WiFi calling via the Advanced Calling page. This is obviously a mistake. I’ll have it changed.
Unfortunately, errors can never be ruled out. I would assume that we have legally protected ourselves against such errors through the terms of use, terms and conditions or something else (like everyone else does). So I wouldn’t count on you having any rights there. But okay, I’m not a lawyer.
But depending on how long you’ve had the device, you can talk to us about it first. Ideally in the channel (shop, hotline) where you bought the device.
Guido
@Anonymous wrote:
The information I received is: we don’t have any known firmware that would support WiFi calling.
So that means what it would support with Swisscom?
The cell phone itself would support it and it is sometimes possible with foreign providers (although only with the Lumia 950 and, strangely enough, not with the Lumia 950 XL for most of them).