Connection throttled too much

    • I took out a NATEL Data L subscription with Swisscom at the weekend,
    since I don’t have the opportunity to have my own Anschluss here in the house.
    Since I know that every mobile phone provider throttles their customers’ connection after the data volume has been used up,
    and I couldn’t find any official information about how much the respective providers throttle,
    I bought a pretty expensive subscription (70.-/mt) in the hope that
    that the connection can still be used after the data volume has been used.
    But now I was horrified to realize that I could only get a ridiculous 8-10kbts in,
    and that should be called unlimited surfing? Probably an indefinite wait!
    I now inevitably had to buy a package of 1GB for 15 (totally excessive),
    because I didn’t have the nerve to wait half an hour for each website.

    Can someone explain to me whether this is the case with all Swisscom subscriptions?
    Because if so then I definitely have to change provider =/

    Show original language (German)

    • If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

      Tip: At least have a cell phone subscription Infinity plus M (or higher) and create a hotspot with your cell phone and connect the PC to the hotspot on your cell phone. From your own experience you have no restrictions at all. Works perfectly.

    The first question would be whether the reception is “poor” per se or whether the data consumption has already been exceeded.

    With a NATEL® data L there are 20GB. If these have “already” been consumed since the weekend, this certainly does not count as “normal personal consumption” in the sense of Swisscom. the Fair Use Policy towards other customers.

    It’s no wonder that Swisscom’s throttling makes your face fall asleep (afaik 64kBit/s).

    If the reception is bad, you’re unfortunately out of luck. Another provider may offer better and better conditions.

    Here’s some other reading on the topic:

    [https://www.swisscom.ch/de/privatkunden/mobile/mobiles-internet/natel-data-l.html](https://www.swisscom.ch/de/privatkunden/mobile/mobiles-internet/ natel-data-l.html)

    [https://www.swisscom.ch/content/dam/swisscom/de/res/internet/internet-unterwegs/data-abos/performance-description-natel-data.pdf](https://www.swisscom.ch/ content/dam/swisscom/de/res/internet/internet-unterwegs/data-abos/performance-description-natel-data.pdf)

    [https://www.swisscom.ch/de/privatkunden/hilfe/loesung/fair-use-policy-natel-data-abos.html](https://www.swisscom.ch/de/privatkunden/hilfe/ solution/fair-use-policy-natel-data-abos.html)

    Finally and probably the wrong subscription or wrong provider…

    Show original language (German)

    #user63

    Don’t you also have an Infinity subscription S or above? - Then these 20 GB would “only” cost 29.– and additional GB would cost 15.–.

    Only the previous speaker is right, with 20 GB consumption or more, you have a relatively high download rate and you will also have problems with other providers when it comes to throttling.

    Internet download speed is slowly the only thing that still costs money and with such a download volume it’s understandable because not everyone needs it.

    Show original language (German)

    @Herby wrote:

    The first question would be whether the reception is “poor” per se or whether the data consumption has already been exceeded.

    A NATEL® data L comes with 20GB. If these have “already” been consumed since the weekend, this certainly does not count as “normal personal consumption” in the sense of Swisscom. the Fair Use Policy towards other customers.

    It’s no wonder that Swisscom’s throttling makes your face fall asleep (afaik 64kBit/s).

    If the reception is bad, you’re unfortunately out of luck. Another provider may offer better and better conditions.

    Here’s some other reading on the topic:

    [https://www.swisscom.ch/de/privatkunden/mobile/mobiles-internet/natel-data-l.html](https://www.swisscom.ch/de/privatkunden/mobile/mobiles-internet /natel-data-l.html)

    [https://www.swisscom.ch/content/dam/swisscom/de/res/internet/internet-unterwegs/data-abos/performance-description-natel-data.pdf](https://www.swisscom.ch /content/dam/swisscom/de/res/internet/internet-unterwegs/data-abos/performance-description-natel-data.pdf)

    [https://www.swisscom.ch/de/privatkunden/hilfe/loesung/fair-use-policy-natel-data-abos.html](https://www.swisscom.ch/de/privatkunden/hilfe /solution/fair-use-policy-natel-data-abos.html)

    Finally and probably the wrong subscription or wrong provider…

    The reception itself is great because the antenna is about 200m away from me.
    What I actually meant is that after the data volume was used up the speed was throttled to a ridiculous 10kbits,
    Which in my opinion is a disgrace when you consider that this corresponds to a bandwidth that was still standard in 1991. I mean, 1Mbits, or even 0.5Mbits would still be completely okay, although that would also be very lame, but 10kbits ? You can’t seriously call that “unlimited surfing”!
    Regarding the 20GB within the short Frist, it may be that that is quite heavy (it was actually just my crappy Windows that kept reloading the upgrade to Windows 10 because it hung during the installation.) but 1) it has that nothing to do with the throttling of the connection, and 2) hardly anyone in the 1000-strong town where I am was affected by the fact that my Windows was connected to the network during the night has taken advantage of.

    I have now quickly converted the subscription into an Infinity plus XL, but I don’t really know yet whether I can really be satisfied with such a horrendous price…

    Show original language (German)
    7 days later

    If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

    Tip: At least have a cell phone subscription Infinity plus M (or higher) and create a hotspot with your cell phone and connect the PC to the hotspot on your cell phone. From your own experience you have no restrictions at all. Works perfectly.

    Show original language (German)

    @Andy Brun wrote:

    ..

    If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

    …

    The key word is fair use policy. This protects the vast majority from a few unreasonable users. No network in the world is designed for everyone to be able to use the maximum available bandwidth 7× 24h x 52 weeks.

    Show original language (German)

    @Nyuszko wrote:

    I have now quickly converted the subscription into an Infinity plus XL, but I don’t really know yet whether I can really be satisfied with such a horrendous price…

    The speed is throttled to exactly the same value. It’s just faster before that.~

    Change (02/10/2016, 07:15) SORRY. You are writing here about an Infinity plus XL, I only read the XL and assumed a data XL.

    @hed wrote:

    The key word is fair use policy. This protects the vast majority from a few unreasonable users. No network in the world is designed for everyone to be able to use the maximum available bandwidth 7× 24h x 52 weeks.

    That’s so. Nevertheless, I am of the opinion that there is far too much throttling. This has nothing, absolutely nothing to do with a flat rate! There is currently an ongoing trial in Germany, one can only hope that the judgment becomes final and will also be adopted in Switzerland “soon”.

    Verdict: Throttle speed of 56 Kbit/s reduces “performance to zero”

    Here in Switzerland there is at least one provider that is much more generous and cheaper…

    Show original language (German)

    I have 2 teenagers who are endless power users, but even they can’t make it within the limits.

    I use the SMART phone a lot for work and often connect the laptop to the 4G and load very large amounts of data, but here too there has never been any throttling.

    There must be misuse before the speed is throttled and I’m personally happy that Swisscom is doing this.

    Show original language (German)

    Endless power user? Well, how nice.
    But they certainly don’t have to use their cell phone as their only network source.
    And what do you consider to be very large amounts of data? 5MB? Maybe 10?
    Do you have any idea how big a typical high-resolution video clip is?
    Hardly, because then you would know that you can generate 1Gbyte of data traffic in a very short time just by watching videos…

    Show original language (German)

    Sorry, things actually look different with an infinity subscription. I don’t have any problems there either and I have quite a bit of data volume. However, this shows us well that Swisscom could definitely be a little more generous with its data subscriptions.

    But the data subscriptions are far too expensive. There is far too little data included for the price and limited speed. Others are cheaper than the data S, but 150x* faster and >100x as much data can be transferred without any problems.

    *150x faster is a theoretical value, which of course cannot be achieved. As with a data XL. But 50x faster is quite common.

    I’m very happy with Swisscom, but when it comes to data subscriptions, frequent users could definitely take a look at the competition.

    A mobile phone network is not a replacement for a landline, but especially in this day and age I can understand anyone who thinks along these lines. Many people receive such low speeds via DSL and pay far too much for the service.

    Show original language (German)

    Correct. That’s exactly what I meant above. “Pair” the cell phone with the PC, i.e. create a hotspot on the cell phone and then search for and establish/establish the cell phone’s WiFi connection on the PC. You never come to a limit. This is only the case with data subscriptions.

    Show original language (German)

    Well, but strangely enough, you can make a hotspot available from your cell phone and select the WiFi connection from the cell phone hotspot on your PC and lo and behold, there are suddenly no longer any limits. So you can use as much data as you want.

    Show original language (German)

    Well, but strangely enough, you can make a hotspot available from your cell phone and select the WiFi connection from the cell phone hotspot on your PC and lo and behold, there are suddenly no longer any limits. So you can use as much data as you want.

    @hed wrote:

    @Andy Brun wrote:

    ..

    If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

    …

    The key word is fair use policy. This protects the vast majority from a few unreasonable users. No network in the world is designed for everyone to be able to use the maximum available bandwidth 7× 24h x 52 weeks.

    Show original language (German)

    @hed wrote:

    @Andy Brun wrote:

    ..

    If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

    …

    The key word is fair use policy. This protects the vast majority from a few unreasonable users. No network in the world is designed for everyone to be able to use the maximum available bandwidth 7× 24h x 52 weeks.

    Well, but strangely enough, you can make a hotspot available from your cell phone and select the WiFi connection from the cell phone hotspot on your PC and lo and behold, there are suddenly no longer any limits. So you can use as much data as you want.

    (So ​​now the text is in the right place 🙂

    Show original language (German)

    @Andy Brun wrote:

    @hed wrote:

    @Andy Brun wrote:

    ..

    If you have a data subscription, the speed will be throttled at some point. I don’t understand why.

    …

    The key word is fair use policy. This protects the vast majority from a few unreasonable users. No network in the world is designed for everyone to be able to use the maximum available bandwidth 7× 24h x 52 weeks.

    Well, but strangely enough, you can make a hotspot available from your cell phone and select the WiFi connection from the cell phone hotspot on your PC and lo and behold, there is suddenly no limit anymore. So you can use as much data as you want.

    (So now the text is in the right place 🙂

    So with a data subscription? Somehow I highly doubt that this prevents throttling. 🙂

    I changed my subscription from Data to Natel Infinity XL so that I no longer have any limits.
    At first it worked without any problems, but today I got a text message that suggested something different:

    You still have 204.79 MB respectively. 20% of the data volume is available, after which the speed will be limited until the end of the month. You can see the current status at any time on http://cockpit.swisscom.ch. Swisscom

    200MB = 20% -> 100% = 1000MB
    The question arises to what extent “unlimited” suddenly means 1GB…
    And I can’t get into the Swisscom cockpit anymore…
    Slowly but surely Swisscom is starting to strain my nerves… >_<

    Show original language (German)

    I also think that this SMS is not “true”. Basically, the customer is informed in a letter that he is downloading too much and is made aware of the fair use policy. But we’re talking about downloads of around 200 GB over several months. I don’t know anyone who has ever received this letter, but I know people who easily burn through 150 GB a month and nothing was done, especially not an SMS.

    Can’t it be that this SMS concerns roaming??

    Show original language (German)