If you activate the “Silence before the telephone” service, callers who are no longer connected will only hear the busy signal.
I now have IP telephony. An automatic announcement was always audible under analog Anschluss: “The caller does not want to be disturbed at the moment, please call later”.
Why was this stopped? Or is this a bug?
Thank you very much for the feedback.
Interestingly, I was told by customer service (after 15 minutes of clarifying this, I’m waiting on the phone…!) that this was “normal”.
It’s nice that the quality of the Swisscom Online Community is immensely higher. This is a future-oriented channel for customer feedback and support cases. I’m really serious about that…
Hello everyone
Our specialists looked at this intensively and we received feedback on it.
The busy tone is not an error if the customer has an IP landline telephony Anschluss.
For customers with an IP landline telephony Anschluss, the busy tone will now always sound instead of the message “The subscriber temporarily does not want to be disturbed”. The Anschluss of customers who still have an analog telephone connection continues to send the familiar message.
Another question:
Previously, the service was automatically switched off or deactivated after 12 hours. I recently found out that the service is never deactivated automatically anymore.
So the busy signal just sounds for days. Somehow this IP telephony is not quite Swisscom-like.
Automatic deactivation should be possible or replacing the “busy signal” with an announcement.
Another point: The buzzer used to indicate that a service was active. So you can tell when you make a call that a service is active. With the new IP system, this convenience also seems to be a thing of the past?
Thank you for your feedback from Swisscom.
