New cockpit

Good morning
There’s something I don’t understand
In cockpit settings - Base rate
If “Activate basic price” is NOT activated, I should not be able to surf abroad… And yet if it works and at the XXL price!

Show original language (French)
5 days later

Dear shark,

When data is included in your subscription or a data pack is activated, you do not need to activate the base rate in the cockpit. With your Natel®infinity plus XL subscription you have 12GB of navigation included.

Cordialement,

Show original language (French)

I didn’t say I have an infinity plus XL subscription

I’m talking about a case without data included, without a purchased pack and without activating the basic rate, are we still supposed to be able to surf?

THANKS

Show original language (French)
14 days later

Dear shark,

After several checks, we noticed that in the case where the basic tariff is deactivated, it is not possible to browse the Internet without an additional package activated. We checked your connection and found that no data has been consumed in recent weeks. We are willing to contact you to carry out further checks with you if this becomes necessary.

In the meantime, we wish you a very good day.

Cordialement.

Show original language (French)