Telephone connection only available after a few seconds

    • Hello everyone

    We have since moved and took the existing SC material with us and had an electrician install it in the new location (we didn’t have a previous SC tenant).

    Now in the new location, it takes 3-5 seconds for incoming calls to understand the caller. After that everything is fine and when we call someone, it’s fine right from the start.

    Does anyone have a tip as to what it could be?

    We have the following:

    Router: Centro grande (Pirelli)

    Telephone: Aton CL300

    The same number is entered on both connections in the SC Kundencenter, even though we only attached the telephone to Anschluss 1.

    The problem has been going on for a few weeks now and during that time we have restarted the router several times.

    Thank you in advance.

    Show original language (German)

    • I would have also given the tip with Anschluss 2, because Anschluss 1 is a little more special. Depending on the socket, it is connected to the existing telephone installation via DSL cable - and if something is wrong…

      Greetings, POGO 1104

    Does the problem also exist when the phone is on the charging station?

    I would contact support if it doesn’t work in both situations, on the charging station or next to it!

    N.B. Have you tried it on Anschluss 2?

    Show original language (German)

    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    I would have also given the tip with Anschluss 2, because Anschluss 1 is a little more special. Depending on the socket, it is connected to the existing telephone installation via DSL cable - and if something is wrong…

    Greetings, POGO 1104

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼