Wrong cloud / TV not connected

DuBois77 · May 9, 2015

Wrong cloud / TV not connected

Good evening,

The following problem:
Last Sunday my TV 2 box reported that I had to wait for it to be activated (I’ve been using 2.0 since it started). Then I switched on the second box and it worked.
Yesterday I came home and the second box also reported that nothing had been connected yet.
I can no longer access the speakers with the app and the recordings contain recordings/planned recordings that I never made. My recordings are gone.
Resetting the boxes didn’t help. I had to re-register INet box after the reset. Then the message came on the TV that I had to choose which box to deactivate.

I use Vivo L with 2 boxes and have never had any problems so far.
Do you have any ideas?
Support sends a technician over but I suspect it’s more of a software problem…

Thanks and greetings

WalterB · May 9, 2015

This error sometimes occurs if you ordered a second TV 2.0 for the first TV 2.0 box and then put it into operation without it being activated.

DuBois77 · May 9, 2015

Thanks for the tip.
I’ve been using the second box for a year (only rarely - but still).
What’s also special is that suddenly some planned recordings appear (on channels that I never actually watch - not to mention the show)

Was the same box assigned to two connections?

WalterB · May 9, 2015

Take a look at what it says in your Kundencenter, see example below!

Have you already restarted the router?

TV2.0-2x.JPG

DuBois77 · May 9, 2015

Looks like yours.
Let’s see what the technician thinks…
And visit the forum diligently, maybe someone complains that their recordings were deleted or something like that 😜

DuBois77 · May 10, 2015

Today while watching TV the activation message again. (Like yesterday) only a hard reset of the INet box helped (with subsequent registration on the SC site). I hope I don’t have to do this every day…

WalterB · May 10, 2015

If you have activated the TV 2.0 box, can you watch TV on both TV 2.0 boxes at the same time?

DuBois77 · May 10, 2015

When I turn it on, I get the message that I have to choose which box I want to deactivate.
Both boxes then work in parallel.

WalterB · May 10, 2015

This looks like an activation problem at the headquarters, but it’s strange that both TV 2.0 boxes work. Is it of any use in this case for someone to come by?

Well, this technician can then contact the technology department directly on site about the activation.

XT · May 10, 2015

Make a new pairing on blueadit.bluewin.ch

Maybe someone is moving into your house and has listed you as the previous tenant.
Or someone was messing around with the UP.

DuBois77 · May 10, 2015

I had to pair each time after resetting the IB. In other words, it doesn’t last - unfortunately…

XT · May 10, 2015

Are you on fiber?

DuBois77 · May 10, 2015

No, unfortunately no glass.

But a box doesn’t show all channels - which reinforces my suspicion that the serial number of the box was assigned to two connections - or something like that (I don’t know the links in the background)

Herby · May 10, 2015

There will probably be a real mix-up with your Anschluss.

It is not normal for the router to have to be re-paired again after a reset if the router has not been replaced.

That the STB was not recognized on Anschluss, or Having to log in again and again is definitely not normal either.

The technician should then find the right contact person so that everything gets back to normal.

DuBois77 · May 11, 2015

Aaaaasoooo
The technician was with me for around 2 hours and spoke to various SC technicians on the phone.
Problem: I had “paired” a box that wasn’t with me. Somehow the connections were mixed up.
But I’m afraid my photos are gone - everything is empty 😞
Maybe something can still be saved, but it’s black…
Greetings and THANKS to all supporters