maybe… this could also be a weakness on the side of Swisscom’s DNS servers. Unfortunately the Internet-Box does not allow the manual adjustment or addition of other public DNS servers such as Google, openDNS, FreeDNS, etc. The only way to check is to add it manually in the network settings of your computer. Test for 1 week and then tell us if you have noticed any improvements.

I’ll try that… But if the weakness really comes from Swisscom’s DNS servers, what to do in the longer term?

This problem is really strange. I just tried to watch the same video from my Mac over wifi and ethernet. It seems to be related to the browser used to view it. I have problems with Safari and Chrome but less so with Firefox with either connection. However, it remains slow at times. With my iPhone, no reading problem either. It seems that this could come from a QoS settings problem on the part of Swisscom. The DNS solution different from those of Swisscom does not solve anything.

Is there a Swisscomer in the forum to help us?:smileywink:

A response from a technician would be welcome as the problem is far from resolved. Currently I am unable to upload a YouTube video.

Another solution would be to specify directly in the offer that it is not possible to access this service in the evening, this would at least avoid disappointment.

Good morning

By activating IPv6 on my internet box, the slowness seems to have disappeared for Google services for French-speaking videos. On the other hand, the videos that are rarely watched in Europe are super slow to load like 109 kbps (vs 100,000+ kbps) but that must surely come from Google (e.g. they are in their USA datacenters but not in Europe).

while thinking a little, I wondered one thing…

Which player do you watch the videos with?
- Independent Flash Player (Firefox, IE, etc…) or embedded (Chrome)
- HTML5 (with which codec and with or without Media Source Extensions)

whichever comrade I don’t think that’s the problem. At the time of the slowness, I tried watching the same video by going on the Internet via my company’s VPN and there, no problem.. So it seems that it comes from the Swisscom network

In any case it’s not a problem with the DNS because I tested with those from Google and it was the same.

What’s strange is that it’s not on all the videos. On the most watched ones, there is no problem whereas on videos which only have 30,000 views and in English it often happens that it is almost impossible to watch them.

If this can open up avenues, here is the response that I posted following a thread on slow access to the Apple Store that I had opened myself:

"Hello everyone!

For your information, I tried during the day to use the 4G network via my iPhone: and there, with a very low speed (I have an infinity S), I downloaded my update in… 4 minutes while via the Internet the délai indicated went up to 2 days! 😉 The flow being correct, it seemed logical to me that the problem came from micro-cuts.

AND in fact, after a day of monitoring by Swisscom, several resets of the box (directly by Swisscom technicians or by myself), the problem has been resolved for the moment. The micro-cuts seem to be a bad memory. How and why, I don’t know, but one thing is certain, the problem did indeed come from the provider and/or the box and not from Apple.

So! If my example can help someone, so much the better! And thank you again to the patient and competent people I had on the hotline."

Well I just posted on the very slow AppleStore thread. It’s the same for me for YouTube as for the AppleStore and a VPN solves the problem while the DNS change solution has no effect. What we see with an AppStore download is that the first Mb, around 64 Mb for me, are very fast then the speed drops suddenly. It actually looks like a service restriction which is triggered after identifying the type of download.

Hello everyone,

We thank you for your messages on our various platforms and the detailed details you have provided to us. Thanks to you, analyzes were carried out and the error corrected.

If you still experience such disruptions, please send a private message to one of the moderators indicating the following information:

- Your IP address

- URL of the video concerned

- Date and time

Cordialement

Thank you, the difference is obvious!

It seems that the problem actually comes from certain IP address ranges (WAN) with the Internet Box.

After restarting or resetting the router and changing the IP/IP range, everything works perfectly again (Hotline technicians can also make manual IP changes).

The problem is not only limited to Youtube but other streaming sites as well.

It’s quite a strange phenomenon.

The firmware (FW) of the Internet Box, the DNS used, or the type of connection used (LAN/WLAN) do not seem to have an impact on this problem.

But in all cases I was able to resolve it via an IP change (WAN), whether at home or at friends’ houses, and whatever the FW of the Internet Box.

Good morning,

I’m not sure if I’m the victim of the same problem, but for the past few days Netflix streaming has been very slow and it takes a lot of viewing time for the resolution to go up to 1080P.

I watch Netflix on my PS3 which is connected by Ethernet cable to my Pirelli Centro Grande router and I have a Vivo Casa M subscription at 50Mb/s in theory.

I restarted my router but with no improvement.

Until a few days ago, I had absolutely no problem streaming Netflix…

I’d be curious to know if anyone has the same issues as me.

Thanks in advance!