Since I moved to Swisscom TV 2.0 in pril I have had problems....firstly the box would randomly turn off and would not restart until rebooted. More lately the picture starts freezing and I have to change channel and then back again for it to restart I never had any problems with the Swisscom TV I have had previously for 4 years and wish I could go back to the old box....is this possible? Very, very disappointed in the service and when I have rung up for technical assistnace the lack of interest and desire to help is noticeable (3 times...) I have also just started using the new internet box and that is not working properly either.... How can we get this resolved as, at the moment, we rarely use the television as the service is so poor Regards

First: Did you do a hard reset of the box? If no: do it Second: Describe the exact connection of your setup. How is the box connected to the router etc.:. Third: did you contact the hotline via tel? What did they do so help you?

Hi Thanks for the prompt reply I have reset the box a few times to try. Just to make sure I am doing a hard reset can you tell me what that entails I am connected via powerline. There was no problem before for Swisscom Plus. I will try Ethernet as a test but this is not a long- term option. Perhaps wireless will be better but I loathe to spend another 200 on the boxes if this does not work either The tech help has been just to say - reset everything and reconnect cables- done all that but not much other advice given. The other thing is that when I do an online internet check using Swisscom they say there is a fault on my internet line. I haven't seen too many problems with internet though. I don't use micro filters anymore as I have IP phone now - would putting filters back help? Thanks and regards

**Reset (important, speaking of SC TV 2.0):** the box will be brought back to factory settings. OS / Updates will be reinstalled. Since the recordings are in the cloud, you won't loose them **Powerline:** Did you change some plugs, longer cable, "Mehrfachstecker" --> don't know the name, means that you have a long cable and a lot of plugs on them 🙂 If yes: do try powerline with nothing else connected to the plug, no lamps, nothing! **Try Ethernet directly from the router (Internet Box) to the SC TV 2.0 Box** If the problems are solved, you known why 😉 **Filter**: that has nothing to do with IP or not. I **guess you need them**. You won't need them if you are on fibre.

Hi Thanks again I have the powerline on the plug socket directly but have a multiplug running from it. I will take off all except the tv and box. It may be over the edge The swisscom tv 2 set up doesn't require microfilters as there are no phones connected anymore ( have IP with Vivo M) but will put them back on to test I think I will try Ethernet first connection and then work backwards as you suggested Just for info - how do you do the hard reset? Thanks again for the help I will let you know if I find out the problem just in case someone else sees the same thing. My guess is the powerline but we will see! regards

Multiplug is always a source of problem with powerline microfilters: i'm not sure, try it 🙂 ethernet: go for it and test that hard reset: behind the box there is a small hole. Simply use something sharp and press it. The box will be reseted. You should do this while connected with Ethernet

please write your feedback again when you tested it. hope that helped.

Hi Tested as follows: Box reset: no change Microfilters: no change Changed powerline so no multiplugs: no change Finally connected box directly to internet box and seemed to be far more stable Looks like powerline is out for whatever reason and so I need to decide what to do: i. Update powerline as they are 4 years old ii. Wireless via the connection boxes (shame it isn't built into box...) I prefer the second as it is likely to work - would you make that assumption as well? I have no problems with wireless as the box and router are on the same floow I will order one and try it - if that doesn't work then it is Cablecom..... Regards

You should only take a power line kit for swisscom tv and buy it FROM swisscom 😉 WLAN is built in but seems to be experimental. But that is going to be more advanced to get to work in most flats

Check that out: [http://www.swisscom.ch/en/residential/internet/internet-at-home/devices-accessories.2.html#ViewType%3DGrid%26page%3D1%26pageSize%3D8%26CategoryFilter\_RES\_IN\_HOMENET\_CATALOG\_WasVerbinden%3D%26RES\_IN\_HOMENET\_CATALOG\_WasVerbinden%3DRES\_IN\_HOMENET\_CATALOG\_WasVerbinden\_All%26CategoryFilter\_RES\_IN\_HOMENET\_CATALOG\_WieVerbinden%3D%26RES\_IN\_HOMENET\_CATALOG\_WieVerbinden%3DRES\_IN\_HOMENET\_CATALOG\_WieVerbinden\_All](http://www.swisscom.ch/en/residential/internet/internet-at-home/devices-accessories.2.html#ViewType%3DGrid%26page%3D1%26pageSize%3D8%26CategoryFilter_RES_IN_HOMENET_CATALOG_WasVerbinden%3D%26RES_IN_HOMENET_CATALOG_WasVerbinden%3DRES_IN_HOMENET_CATALOG_WasVerbinden_All%26CategoryFilter_RES_IN_HOMENET_CATALOG_WieVerbinden%3D%26RES_IN_HOMENET_CATALOG_WieVerbinden%3DRES_IN_HOMENET_CATALOG_WieVerbinden_All)

Swisscom TV 2.0 Problems

bazsc

It seems to be more unstable when the box comes out of standby ( the red light comes on) and I wondered if it was possible to leave the box on ( white light) all the time?

suisse

I don't know but I suppose no.

That won't be very "green" in terms of energy savings.

kaycibrowne1

I have had problems with the Swisscom TV 2 box. First the system will shutdown without warning, secondly it will only restart after a force rebooth, now the unit will not turn on. Any suggestions?

suisse

try a reset (pen into the hole on the back of the device)

kaycibrowne1

i have done that several times, now the box wont even power on.

suisse

call swisscom and let you give a new box

0800 800 800

kaycibrowne1

thanks for the advice

danielcunha

hello i had a tv 2.0 box,and for a few days shes doesnt sart, had a error from the initializing. i already try reset the tv box, and stils the same, already try to reset the moddem and nothing.

some help please:S

kaycibrowne1

call swisscom and replace the box!

Masterdjm

I just set up my new Swisscom 2.0 box. It was working fine yesterday and today, but tonight the image is all coming across green and garbled, in large pixels. The sound is fine. I have turned everything on and off as suggested in the help section, but nothing.

Any suggestion?

suisse

Restart de box and de router. First the router!

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