Slower Internet Speed

Spitx

Hello,

After a 50m house change the service i've requested (15mb/1,5mb) just dropped to a 10mb/1mb one. I've contacted Swisscom and they say that I should get a technician to check and if the problem is in my house it's me that obviously have to support (aka pay).

At first I hadn't got a connection at all because someone painted the house with such an amount of ink that it was almost impossible to reach the line.

The matter is, with the same service and the same configuration I've had speed always at the point and sometimes higher and here it lowered this much? I've tried the connection on both wall sockets and with cable and the speed is always the same which make me think it must be outside my concernment/responsability. Can be old cables, bad building connection or something to do with server.

Do you know how much those technicians ask for this kind of service even if just approximatively?

I'm considering lowering the speed as if it is something with the lane and I can get 10mb now I will certainly get them after, but when I first had a 10mb package (-26yo) I find that now I can only get 8mb, and that's too low.

Thanks for your help

suisse

Could be anything starting with your house cables. Try again to contact the hotline under 0800 0800 0800

They can remotely measure the line

Spitx

Thanks for the answer but it has already been done and I've got asked to run also the bluewin speedtest... same result.

In the end they always ended up talking about getting the technician here, thought I'm not into paying some 250chf for someone to look at my router and modem as I'm able to do it myself... also if it worked before just like this, why can't it work now if I just moved less 50m...

the connection is stable which make me think somehow the problem has to be somewhere else between my house, their "street box", server... I don't know anymore =/.

suisse

50m or not, nothing to do 😉

lease give me some more infos but in a simplified form (short text 😉 )

-Router brand

-router connection distance to wallet

-only internet issue or also Swisscom TV impacted?

-computer: mac, linux, windows?

-computer is connected how to the router: cable or wireless

Spitx

- 1 laptop with windows 7 + 1 desktop with Windows 8

-Piccolo from swisscom (motorola 7640-47-20sc) + asus rtn56u.

Both are next to the wall socket even thought cables are around 1,5m/3m (but before I was using those that come with swisscom and it was fine).

-Only problem is the low internet speed no more issues and not noticeable changes/peaks/lag on ping or even on data upload/download.

I'm using mostly wireless in a bandwidth that hasn't got many apparels so that the "air is clean", besides I mostly use 5ghz instead of the typical 2,4ghz and I've tried and made measures with cable directly with swisscom piccolo router.

I'm at the same floor as I was before, I'm connected to the main socket right next to the Hall (have another one on the room which I made tests too). Checked cables on both. This building is like 50 meters away from the one I was before and the same distance to the "main street".

Also at router measurements the noise was below 50db which I believe it's fine for a copper line router measurents.jpg

suisse

hmmm pretty slow.

what kind of wall socket do you have?

Could really be that a technician should come and check that.

When I was on copper (fiber now), I had a "digital plug" from Swisscom. A technician installed it and the signal quality was much better.

Spitx

I'm considering to change into "Vivo M" and check what happens.

The wall socket is, I believe, the typical here in Switzerland.

Like the one below.

Wall Socket

suisse

it's not a new plug:

check that out:

http://www.swisscom-fixnet.ch/fxres/kmu/hausinstallation_de.pdf

Page 8,

Abbildung 3: Beispiel Anschluss-Schema Breitband Internet (DSL) Steckdose

And don't change for vivo M at the moment. You need to have your connection checked first.

Spitx

hmm, I see, the RJ45 is the one that I've always used before I've arrived to Switzerland.

Not sure if will change anything but I might ask them about it but certainly I will have to pay the technician as it is inside this home that i'm renting -_- or do it myself.

That's is why they said not to use any filter, maybe they think I have the RJ45 socket unless the small adapter isn't considered a filter... what a mess.

thanks anyway for your patience and for helping me out.

suisse

Don't do it yourself. That could give a better line quality.

Price: no idea. you can also ask an electrician to do that.did you already checked under www.swisscom.ch/checker which are the max connection speed?

Filter: you should use the filter which comes with the router.

Use your phone number if possible to check.

Spitx

I did that already ^^ with the address, no phone number... talked to one of my neighboors and he has 40mb download, which I saw it is the limit for my current location.

suisse

Ps: I'm not an expert. Let's see what the checker says

suisse

You don't have a phone number (fix)?

Not sure if the results are the same

Spitx

nope, no phone at all, the results might not be exactly the same but since I use full address it has to be around the value... but again, if my neighbor in this same building has 40mb I believe I should get 15mb at least 😃

suisse

Then let the plug be changed to the so called broadband plug.
It's a rj 45 jack but not ethernet

Spitx

yeah, guess I might call them to ask about that, even thought, once again, I continue with the same settings as I had before I moved and It was working perfectly, and that is what really confuses me

suisse

Same settings but different copper line

Spitx

that's why I have almost no doubts the problem is not in my house but somewhere in the middle between my house and ISP

suisse

I don't know. Could be the line till your jack in YOUR house.

But just ask for a technician. And re use the filter!

Spitx

Will have the technician here tomorrow to measure and check what might be wrong...

Hope everything goes smoothly or I will be really angry as there has been lot's of problems with this move due to the person that was here before me not telling anything about leaving this house.

In the end it was me that had to give info and worry about when it shouldn't be my problem... misinformation about the service... this story is really getting into my nerves.

Hope the technician will be professional and if it's nothing inside my house I hope that I get refunded as I couldn't achieve the speed and been telling this for a long time.

I'll try ro remember to let you know how things went.

Thanks for your time and support.