TV 2.0 --> Big disappointment...

Good morning,

I too am disappointed. Firstly I can no longer record films on a private DVD hard drive (I haven’t digested that one yet, huh?) and now we can’t open the screen, especially when there are 2 bars black on both sides on TMC for example..?? I changed my TV to 102 which is not suitable for watching 82 cm films. If I could go back in time with my old 3 boxes…

Hello everyone,

We are really sorry that you are having problems with your new Swisscom TV 2.0. We very much hope that this new TV experience will be satisfactory for all our customers. We suggest that you send us by private message your landline telephone numbers linked to your Swisscom TV as well as your mobile contact numbers. Please send us this information by private message. We will contact you as soon as possible to resolve these inconveniences and wish you a very good evening.

Cordialement

Thanks, I’ll do it next week.

Excerpt from Swisscom’s latest Piazza magazine:
“From December to April, TV 2.0 was tested by more than 4,500 pilot customers, including employees. To obtain the most representative sample possible of the Swiss population, we also called on employees at retraite and 350 external customers.”

But what have they been testing all this time? Asking questions given the current and continuing dysfunctions which still take time to be resolved.

Completely agree!

There isn’t a day when I don’t have to reboot the box, not a day when I don’t get kicked out of the replay, not a day when I don’t have a problem with my recordings.

I find it hard to believe that none of these 4500 testers ever encountered any of these problems. Or they actually didn’t have one, and it’s because of the load of new users…

ABSOLUTELY!

Indeed, I myself am tired of the problems of this TV 2.0, not a day when everything goes well, certainly I realize by reading the problems here and there on the community that there are still much worse off than me, but not a day without problems such as: bugs on the channels and in particular on the HD channels, frizzy image, pixelization, even black screen, huge problems with the recordings (absent, finished well before the end, etc…) the apps constantly crash the whole system, and so on… I have had the tech service several times for TV 2.0, reboot, change of cables… but it’s still not ruler.

So yes, how did they test or what did they test? I’m rather disappointed with Swisscom on this one, although they have accustomed us to excellent services until now! We really need to review the copy and as quickly as possible, or else make a commercial gesture for dissatisfied customers although it seems that there are legion of us!

Good morning,

Coming to this forum, we see that the discontent with the new Swisscom TV 2.0 is great and that it is not getting better.

What I am proposing to Swisscom is to offer its customers certain packs like TELECLUB SPORT or whatever in order to compensate for all these inconveniences caused by the new Swisscom TV 2.0 until the bugs are deemed correct. that are happening right now.

This would help calm the enthusiasm of certain customers and enable Swisscom to continue working more calmly on bringing this new TV offering to the top.

We would say that it’s a bit of a give and take and that it would be easier to accept these bugs because we must not forget that we still pay the sum of 114 Fr. per month for Vivo M without a landline telephone.

Here’s what I think about it instead of completely criticizing the company. We’ll call it diplomacy.

Best regards.

I agree with you!

A commercial gesture would indeed be very appreciated. Not sure if a free pack will do the trick…even more problem channels 😉

I still remain stunned by the marketing of such an unstable product by Swisscom.

Hello Rayban

general dissatisfaction is not the right word for me, no problem and I’m not the only one

Indeed since the end of May and an update, the product has become much more stable.

It is well known that when it works, no one will come and say it. So if only people with a problem express themselves, it’s clear that it gives the impression that it’s working for no one 😉

Correct 😉

I have no problem with the 2.0 product, however it is true that since the beginning there have been 3 live TV outages (a Friday with the Sunday of the same weekend and Thursday during the opening match when TF1 was down )

These are the only breakdowns that affect me.

Afterwards it’s clear that no one will come and post the following kind of sentence on this forum: “I rented a film, it was great, thank you.”

There will only be messages from people who have a breakdown and are looking for help from the customer community and Swisscom.

On the other hand, I agree with those who are unhappy on the following point: there is a lack of communication on certain points from Swisscom (not from the moderators eh 😉) for example:

- an update will come…. A delay, even a long one, is better than nothing!

Let’s hope that Swisscom will make a real Mea Culpa through a real commercial gesture, to its customers who, without showing any sign of its touch, but who expect something other than a simple letter of apology..

Have a good game everyone 😉
Marco

Yeah meh, I still have a lot of problems with the recordings….

Last night I wasn’t able to watch one, it was corrupted to death: pixelation (never seen that to this extent) and the voice was completely metallic, incomprehensible. Great!

And since they are more than 7 days old, I can’t even catch up on them!

I should record in HD and SD just in case, but it’s tedious.

And what do swisscom agents think, for example StéphanieC???

Just to get their opinions and not to tear them down like some people do.

Dear Users,

Thank you for your contributions.

We understand your frustration and dissatisfaction with the new Swisscom TV 2.0 platform and are truly sorry that you are not satisfied with our services.

Swisscom recognizes the various problems linked to this new product and is doing everything possible to resolve this unpleasant situation as quickly as possible.
We have not currently decided whether or not credit will be extended to our customers. We are focused on stabilizing the TV 2.0 platform and providing our customers with the best TV experience.

We apologize for the inconvenience caused, we thank you for your patience and understanding.

Best regards

And given the number of topics on the Swiss German forum (5 times more). Those who say that TV 2 is great should think a little before writing!

German Switzerland also has 2-3 more inhabitants 😉

Lovefamily says: “Those who say it’s great TV 2 should think a little before writing!”

Simple question: who do you think you are? To ask people to think before writing…

If for them (and me, yes I also take this sentence personally) TV2.0 is great!

I have already expressed my opinion above, for the 3 breakdowns I had, that only represents 0.1% dissatisfaction compared to 99.9% satisfaction!

On the other hand, you who do not have the product from what I have read…,
I wonder what other than the messages of frustration on this forum are you basing yourself on? For daring to speak like that about others!

Because the messages are generally about the 99.- activation fee. because even those who “mouth” understand the breakdowns of youth

So, thank you Lovefamily for also thinking a little before writing 😉

Good match
Marco