@o.s.t. wrote:
Experience has shown that feedback via email is very unreliable. The best way is via the expert chat on the contact page.
So far I have not found that the email support is unreliable. I always received prompt feedback. I appreciate it when I can write an email at any time without having to wait somewhere.
Apparently contacting us via email is no longer desired.
Regarding expert chat: I tried it a few times between 8 p.m. and 9 p.m. and it was always “busy”. And at 9 p.m. sharp it’s just over. I prefer email 1000 times!
@fewi18 wrote:
Hello everyone
Does anyone know how I can contact customer service via email (if I have technical problems)? Cannot find an email address or a contact form for technical problems with Swisscom TV. Anyone an idea?
Thanks and greetings
why don’t you just call?
It’s much easier than an email.
8 days later
If you’re having trouble with a client, there’s a great program on the help page.
http://www.swisscom.ch/de/privatkunden/hilfe/produkte/mail.html
Worked great for me with Outlook 2010.
If you have a problem with webmail, I would call. Because if you write, it can easily take a day until you get an answer. I think you can test the whole thing live on the phone.
Greetings altair