Virus protection

moukti

Hello,

Since afew years that I'm using the Internet Security virus protection from Swisscom.

Until today I didn't experience any issues.

Unfortunately today I tried to scan my computer, but the virus protection didn't want to start and scan.

I was told by swisscom (on the phone) that I should uninstall the virus protection and try to install it again.

That's what i did, but when trying to install the virus protection I had a message stating that there was a conflict with an installed program, but there was no information on which program it was.

The only button available,once I clicked it I was directed to the Control Panel. There was no information on the program to be that is causing the conflict.

I called Swisscom again and at distance tehy can't give any assistance.

Can anyone help???

I would be very grateful.

moukti

laislabonita

Hello moukti,

The only time I heard about this kind of message is when there is a conflict with another virus protection, firewall, anti spyware or parental control.

Did you check if you have one of this in your program?

Strange that Swisscom could not help! As this is a product from Swisscom??

Hope I could help😉

Regards