Cancellation fee reimbursement

Matifleum77

I subscribed in January a new mobile contract with Swisscom (Blue M). When subscribing, I was told that my premature cancellation fees would be taken over by Swisscom. So I sent the bill from Yallo to Swisscom, but nothing happened, no reimbursement, no credit on my Swisscom bills. I tried to contact Swisscom via the chat and scheduled 3 calls which all were silent, when calling. What can I do?

Gaeilgeoir

@Matifleum77 Then I would try again to call the Hotline 0800 800800 or contact Swisscom directly via:

https://www.swisscom.ch/en/residential/help/contact.html#rechnungen-und-bezahlen

Matifleum77

Danke

LeylaG

Hello @Matifleum77 and welcome in the Swisscom Community 🙂

The early termination fees are credited on 12 months.

Check for the mention "Offre de changement (mensualité)" on your bill.

Hope it helps!

Matifleum77

Thanks a lot, this explains