Gaeilgeoir @Nicola67 It is possible that you somehow have two or more different MySwisscom Logins, where one of them contains Internet and TV, and other one contains something else? If not, I would propose to contact the hotline 0800 800800 or Swisscom directly (this is a clients help clients community) via https://www.swisscom.ch/en/residential/help/contact.html#produkt-einrichten
NathalieSI Hello @Nicola67, Have you found the right My Swisscom account or contacted our support to obtain your WiFi password as suggested by @Gaeilgeoir? Have a nice day PS: We are short of English speaking moderators these days, sorry for my poor English 🙏.