Internet Box 2 firmware problem 08.05.36 / 08.05.89

Hello everyone,

During the night of the 30th to the 31st my Internet Box 2 was updated with the new f/w. The connection works perfectly well, however I noticed a rather annoying bug in the box settings.

Some of my devices in the list, despite having renamed them, return to their original name when first connected to the box. As for Wi-Fi, I have unconnected devices showing up with an assigned address and indicated signal strength, which I assume represents their status at power off.

I tried to restart the box twice, performed a reset but these problems are still present. Before this new update everything worked perfectly.

Once again, it’s not too annoying because the connection is still perfectly stable, but I wanted to know if I was an isolated case or if the update contained a possible bug.

FM

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Since this update, when I try to watch TV with my iPad, for the channels in the French pack, a message appears:
Register your device.
Unfortunately you have reached the maximum number of devices and no changes are possible. If you want to watch this show, you should use one of the most recently used devices on your device list.
That’s it, good, but I don’t know what it is… I tried everything, I searched on the forum, I couldn’t find any instructions for registering a device…

Does anyone have an idea? Could anyone help me? No problem with watching from the television…

THANKS!

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Barbara

Hi @FM33

Thank you for your comment.

Perhaps the problem you are having with the name of your devices is linked to the problem explained above.

In any case, I have forwarded your observations to our specialists.

Cordialement,

Show original language (French)

“Thank you Leyla,

I’ve already deleted my devices and tried reading again from my MacBook and from my iPad. I see that the TV box has registered these two devices, but I still cannot watch the channels from the French pack with these two devices.

I will try to remove all devices. Turn everything off and on again by resetting the Swisscom box tv…."

It’s done and nothing has changed.

Swisscom Login ->

Home customer area ->

My products & services ->

Swisscom TV 2.0 plus ->

Settings & Services ->

Swisscom TV

an X appears under purchase PIN, which I don’t understand, then further down:

Click show terminals >

and under My Devices it says:

iPad_(IOS) - Last used on 06/11/2017 - Paid content inactive - Delete registration

What escapes me and obviously is a recurring problem, which is why the paid content is inactive since the Firmware update because in fact, they were active before this update.

Since we pay to have access to play certain channels, why is this playback impossible from devices other than the television??

Thank you for an answer and a solution to my problem…

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Barbara

11 days later

Hi @Baboonet

Sorry for my late response, but I just noticed, somewhat by chance, that you modified your message 3 days ago. To be sure that someone reads you, the ideal is to post a new message by clicking on the “Reply” button at the bottom of the last post on the subject.

Thank you for your feedback. I have forwarded your case to our specialists who can restore the situation and allow you to watch the French+ pack channels again. You will be contacted as soon as possible.

As already informed in this post http://bit.ly/2sDE7JI, this is a general inconvenience, but which does not affect all customers. The resolution can sometimes be complicated and time-consuming. Unfortunately I don’t have any délai to communicate regarding the end of this one.

Thank you for your understanding.

Good day,

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Thank you Leyla G,

I didn’t know we had to respond, I saw that we could modify the message, but I didn’t know how to resume the discussion. I would know now.

Thanks I’ll wait patiently, anyway, there’s not much I can do…

Good day

Baboonet

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Barbara

Thank you for everything, everything is sorted now and I even received a message warning me about it.

See you soon (well, I hope not too soon)

Baboonet wrote:

Thank you Leyla G,

I didn’t know that we had to respond, I saw that we could modify the message, but I didn’t know how to resume the discussion. I would know now.

Thanks, I’ll wait patiently, anyway, there’s not much I can do…

Have a nice day

Baboonet

Baboonet

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Barbara

Hi @Baboonet 🙂

Great, thank you for your feedback!

I’m glad everything is back to normal 😉

If a solution helped you, don’t hesitate to give its author a like and accept their solution!

See you soon and have a nice evening

P.S.: you can chat with other users on the Community without necessarily having any worries 😉

Show original language (French)

Good morning,

My first problem explained in my first message is still present, but a new one appeared last night.

The 5Ghz Wi-Fi network on my box no longer works. After restarting and resetting the router and doing different tests by separating the antennas I came to this conclusion. When my phone or computer is connected to the internet at 2.4 Ghz everything works correctly.

MODIFICATION: I contacted the Hotline and I will receive a new box in the following days, I will keep you informed but I think all the problems will be resolved

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7 days later

Here I am again after exchanging my Box which was very quick.

The 5 GHz Wi-Fi works perfectly well again and the connection is perfectly stable.

On the other hand, I still have this bug in the interface which shows me connected devices which in reality are not connected. This does not concern wired equipment but only Wi-Fi. For example:

*At the moment I only have my cell phone (Samsung Galaxy S7 Edge) connected to Wi-Fi, my MacBook is turned off. However under the “Overview” tab I see them both appearing under the WLAN branch. The phone with 4 IPv6 addresses, and the MacBook with 6 IPv6 addresses shown when I click on each one.

  • If I look under Internet-Box > Diagnostics > WLAN Diagnostics, I do see ONLY the phone appear in the list of devices connected to the Wi-Fi network.

I tried all possible combinations between 2.5 and 5 GHz, this bug is still present since the arrival of the new firmware. Nothing too serious, it looks like a cosmetic bug between my devices and this new version, I hope this will be corrected in the next patch.

If it would be helpful, I can forward my debug data from both antennas to the techs, I just don’t know if doing it on the forum compromises sensitive data on my connection.

Greetings

FM

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me too, devices that have connected appear in this list once they have been connected, but when they are not, they appear grayed out.
Maybe there is a place to configure not to keep connections in memory?
Good luck finding an answer or anyone who knows…

Baboonet

Barbara Crausaz Laliberté

Sent from iPhone

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Barbara

It is normal to see devices that have already been connected to the router grayed out in the device list. My problem is that they should be and aren’t. They are black with multiple IPv6 addresses announced, without appearing in the diagnosis (which is normal, because they are turned off).

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16 days later

Hello everyone,

I have reported this problem to our specialists. After a first attempt, they were unable to solve it.

They are working hard to correct the problem with the next firmware update, but cannot guarantee its immediate resolution. Unfortunately, I cannot communicate délai to you, however, we will send you the new information here as soon as possible.

Thank you in advance for your patience.

Have a nice day,

Show original language (French)
23 days later

Good morning,

This is the latest information we have received on this subject. The first patch developed did not work as hoped. Our specialists are trying to understand what caused the problem. Therefore, a solution should be proposed not in the next release but in the next one. We continue to monitor developments.

Beautiful day

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