re-locating swisscom router

jon_nash

I’m just moved into a new apartment and trying to move the router from cabling cupboard to living room due to poor wireless signel throughout the apartment. I’ve followed the attached guidance from Swisscom but not managed to get a signal.

Fibre-optic connection and wiring cupboard (self-install for tech-savvy customers)
For fibre-optic connections, an Internet-Box can also be installed outside the wiring cupboard using a media converter. The following components are also required. Swisscom does not sell these components directly but they are widely available from specialist dealers.
TP-Link MC220L - Gigabit Ethernet media converter
Skylane SGT00P10DR00 SFP Copper (or Cisco Transceiver Module SFP 1000BASE-T)

Installation steps

Remove the fibre-optic SFP adapter from the Internet-Box (comes with Internet-Box plus/standard) and plug it into your newly acquired media converter.

Plug the new Ethernet SFP adapter that you have also acquired into the SFP port on the Internet-Box.

Connect the fibre-optic connection cable to the fibre-optic connection on the media converter.

Then connect the corresponding LAN connection in the wiring cupboard with the Ethernet connection on the media converter.

Connect the Internet-Box (Ethernet port of the SFP module) with a standard network cable to the desired network socket.
The customer’s Internet connection will then work. This procedure is necessary because the VLAN-ID 10 is only configured at the SFP connection. This is not the case at the LAN ports of the Internet-Box plus or at the LAN Port 1 and it cannot be configured as a WAN port, unlike other router models.

I can ue the TP Link connected directly to router and then patch panel to get a wired signal in the living room, but as soon as connect the TP Link directly to patch panel I loose all signal and TP link only shows 2 lights.

Seems very simple but clearly I’m missing something. Anyone else tried an succeeded in moving the router.

Apologies for the long winded post.

LeylaG

Hello @jon_nash

In case you don’t find the solution here in the Community, you can ask our experts from My Service or a Swisscom Friends

Cheers

Leyla

rokx

@jon_nash

I just saw your post, which has been written some months ago.

If you have still interest in this topic, please see this post. I am sorry, but the post is written in German.

Main conclusion: the proposal of Swisscom (with media converter TP-Link MC220L and a “Cisco Transceiver Module SFP 1000BASE-T”) does work with the router Internet Box 2, if the 1000BASE-T SFP is a Cisco “GLC-T”. If the 1000BASE-T SFP is a Cisco “MGBT1”, the proposal does not work with the router Internet Box 2 (but according to a post of another user it might work with an Internet Box Standard and/or an Internet Box Plus).

However you wrote: “I can ue the TP Link connected directly to router and then patch panel to get a wired signal in the living room, but as soon as connect the TP Link directly to patch panel I loose all signal and TP link only shows 2 lights.”

Thus I assume, that you have the “correct” 1000BASE-T SFP. The reason for your problem is most probably related to the 1000BASE-T port of the MC220L. This port does only work, if a device is connected, which also supports 1000BASE-T (i.e. the device must be able to handle “Gbit/s speed”; a device supporting only 10 Mbit/s and/or 100 Mbit/s does not work). Of course the “Cisco Transceiver Module SFP 1000BASE-T” supports 1000BASE-T. However also the cable between the RJ45 port of the MC220L and the RJ45 port of the connected device must be able to support the Gbit/s speed (i.e. at least a Cat. 5 cable is needed). It is required that all eight pins of the RJ45 connectors are wired (i.e. all eight wires of the four twisted pairs must be connected). Unfortunately not all home network installations use this kind of wiring. Sometimes only four wires are connected (e.g. an eight wire cable might be split to two RJ45 ports), thus only a 10/100 Mbit/s connection is possible.