Change billing after contract cancelation

Majid

I have moved from Switzerland, and canceled my Swisscom subscription.

However my last bill, for April 2016, was not paid before my departure, and I can’t seem to change the payment method through the swisscom website.
I also closed my Swiss bank account before leaving the country (no possibility to pay via e-banking).

Additionally, I did try to use the help section and submit a request through Help > Contact, however the site would reject my request due to “technical” reasons. I have been trying for a few days now.

I would really appreicate someone’s help on this, I can’t believe I’m trying to go the extra mile to pay Swisscom!

I’d appreciate either someone could tell of a fix that allows me to contact Swisscom in the help section, or an email address I can send my grievance to directly.

Thanks in advance,

Majid

LeylaG

Dear Majid,

Thank you for your message.

You cannot modify your payment method online as your subscription is cancelled, but simply proceed to a bank transfer.

You will find the bank account details at the bottom of this page: http://bit.ly/1WCwM9L. Please note that you can use this information to make payments from abroad too.

The bank is Credit Suisse CH - 3001 Bern

Have a nice day

Majid

LeylaG

Dear Lela,

Thank you for your reply, however for a bank wire I would need more details to confrom to Saudi Arabia’s banking requirements.

Please find attached an example of said requirements

Please advise.

Thank you, and kindest regards,

Majid

LeylaG

Dear Majid,

Thank you for your feedback.

Have you the possibility to select a company instead of a private person to make your payment? If not, try to put Swisscom under first, middle and last name.

The Beneficiary Bank is Credit Suisse and the address Bundesplatz 2, 3011 Bern.

Cheers

Majid

Dear Leyal,

I have wired the money, filling out the details as best I could.

How could I tell from the Customer Center (online) whether a bill has been payed or not? To confirm if the money has been recieved corretly.

Thank you, and regards,

Majid

LeylaG

Dear Majid,

We received your payment yesterday, thank you very much.

I have sent you a private message regarding this.

Kind regards,

Majid

Thank you!

Thank you for all your support, I’m glad I could finally put this to rest.

Kinest regards,

Majid