No phone/internet

Jens1

About 2 hours ago my phone and wifi all wrnt down. I have rebooted and now have only the power button lit up on router - nothing else. Any suggestions? Thanks

LeylaG

Hello Jens1,

Does the situation persist? Have you already tried to perform a reset?

Please send me your landline or customer number by private message in order to help you.

Cheers,

JennieP1

Yes tried re set etc 021 943 55 21

KatrinM

Dear JennieP1

Thank you for your feedback. We have already checked the access details

you specified here in the customer community. We have realized that a trouble ticket is already opened and a technician will come by.

To protect you privacy, we recommend that you delete the contribution with your private disclosures.

Kind regards