Package with higher upload speed

Roger567

I would like to confirm that I have correctly understood a conversation with a Swisscom employee (as I find it very surprising).

I have a Swisscom SME package with fibre optic internet connection running at 80 Mbps download, 8 Mbps upload.

Phones use ISDN and the internet connection goes through a media converter (Centro Business router was too unreliable). I was hoping that for a modest extra charge, the existing package could be enhanced with symmetric up and download speeds at 80 or 100Mbps.

According to your colleague, Swisscom do not offer a package with a higher upload speed and ISDN phones.

Instead the phone has to go through the fibre cable.

As the Centro Business routers were unreliable (regularly losing internet connections), I won't go back to one those.

This is strange, as the 8Mbps is a purely artificial restriction - Swisscom refuses to offer anything workable, although it is technically unchallenging.

He was very clear, but I don't want to switch providers on a misunderstanding.

RazvanR

Hi Roger

Unfortunately you understood right. We have the so called p-stack products, like Business Internet Light and Business Internet Standard and the n-stack products, like MyKMU Office. On p-stack side wo do not provide symetric switched products beyond 10'000 up/downstream. It has to do with the older platform which is not suited for such service profiles.

As far as our future and focus lies on the n-stack (All IP) products, we didn't develop the p-stack platform further. On n-stack side we have bands like 1Gbit up and down but only on fiber. But here we have only the Centro Business as a router. As a glimpse of hope 🙂 we have on sale now the new Centro Business 2.0. This new router is much more performant and stable then the Centro Business 1.0 you tried.

With MyKMU Office and at least one fix WAN IP address you can also use your own firewall. With 4 fix IP addresses, you can create a DMZ. With this setup, you can use also the back up solution with the mobile stick.

With MyKMU Office your phones will work further on, but on IP and not anymore on ISDN. The CB 2.0 has two ISDN connectors for this purpose.

Those are for the moment our products. But like everthing in life is moving so do we. It's not the end, only the beginning. Hope this will help you on your decision to stay with us.

best regards

Rasi

Roger567

Thanks Rasi for such a comprehensive answer.

It has greatly helped my decision.