Hello, After a 50m house change the service i've requested (15mb/1,5mb) just dropped to a 10mb/1mb one. I've contacted Swisscom and they say that I should get a technician to check and if the problem is in my house it's me that obviously have to support (aka pay). At first I hadn't got a connection at all because someone painted the house with such an amount of ink that it was almost impossible to reach the line. The matter is, with the same service and the same configuration I've had speed always at the point and sometimes higher and here it lowered this much? I've tried the connection on both wall sockets and with cable and the speed is always the same which make me think it must be outside my concernment/responsability. Can be old cables, bad building connection or something to do with server. Do you know how much those technicians ask for this kind of service even if just approximatively? I'm considering lowering the speed as if it is something with the lane and I can get 10mb now I will certainly get them after, but when I first had a 10mb package (-26yo) I find that now I can only get 8mb, and that's too low. Thanks for your help

OK, so the engineer has been around already, he changed router and cable and made a lot of tests before and after, changed some stuff that could be part of the problem. Then they tried to reach the "box" on the street and change line and "directions" and seems that the real problem is a bad cable that will have to be replaced. Right now I'm with 1,5mb upload but can't reach more than 10mb download. But at least now they know that it wasn't me or my set up.

Could be anything starting with your house cables. Try again to contact the hotline under 0800 0800 0800 They can remotely measure the line

Thanks for the answer but it has already been done and I've got asked to run also the bluewin speedtest... same result. In the end they always ended up talking about getting the technician here, thought I'm not into paying some 250chf for someone to look at my router and modem as I'm able to do it myself... also if it worked before just like this, why can't it work now if I just moved less 50m... the connection is stable which make me think somehow the problem has to be somewhere else between my house, their "street box", server... I don't know anymore =/.

50m or not, nothing to do 😉 lease give me some more infos but in a simplified form (short text 😉 ) \-Router brand \-router connection distance to wallet \-only internet issue or also Swisscom TV impacted? \-computer: mac, linux, windows? \-computer is connected how to the router: cable or wireless

^^ \- 1 laptop with windows 7 + 1 desktop with Windows 8 \-Piccolo from swisscom (motorola 7640-47-20sc) + asus rtn56u. Both are next to the wall socket even thought cables are around 1,5m/3m (but before I was using those that come with swisscom and it was fine). \-Only problem is the low internet speed no more issues and not noticeable changes/peaks/lag on ping or even on data upload/download. I'm using mostly wireless in a bandwidth that hasn't got many apparels so that the "air is clean", besides I mostly use 5ghz instead of the typical 2,4ghz and I've tried and made measures with cable directly with swisscom piccolo router. I'm at the same floor as I was before, I'm connected to the main socket right next to the Hall (have another one on the room which I made tests too). Checked cables on both. This building is like 50 meters away from the one I was before and the same distance to the "main street". Also at router measurements the noise was below 50db which I believe it's fine for a copper line[upl-image-preview liId=14655i1E016AE42F299F53 alt=router measurents.jpg uuid=f557a339-5bc2-4bde-8be9-9485736bc71b] .

hmmm pretty slow. what kind of wall socket do you have? Could really be that a technician should come and check that. When I was on copper (fiber now), I had a "digital plug" from Swisscom. A technician installed it and the signal quality was much better.

I'm considering to change into "Vivo M" and check what happens. The wall socket is, I believe, the typical here in Switzerland. Like the one below. [upl-image-preview liId=14657i95A0E139E61277C1 alt=Wall Socket uuid=67c4862f-cc01-4cf7-abc5-8cebd9532767]

it's not a new plug: check that out: [http://www.swisscom-fixnet.ch/fxres/kmu/hausinstallation\_de.pdf](http://www.swisscom-fixnet.ch/fxres/kmu/hausinstallation_de.pdf) Page 8, Abbildung 3: Beispiel Anschluss-Schema Breitband Internet (DSL) Steckdose And don't change for vivo M at the moment. You need to have your connection checked first.

hmm, I see, the RJ45 is the one that I've always used before I've arrived to Switzerland. Not sure if will change anything but I might ask them about it but certainly I will have to pay the technician as it is inside this home that i'm renting -\_- or do it myself. That's is why they said not to use any filter, maybe they think I have the RJ45 socket unless the small adapter isn't considered a filter... what a mess. thanks anyway for your patience and for helping me out.

Don't do it yourself. That could give a better line quality. Price: no idea. you can also ask an electrician to do that.did you already checked under [www.swisscom.ch/checker](http://www.swisscom.ch/checker) which are the max connection speed? Filter: you should use the filter which comes with the router. Use your phone number if possible to check.

I did that already ^^ with the address, no phone number... talked to one of my neighboors and he has 40mb download, which I saw it is the limit for my current location.

Slower Internet Speed

oerardag

I got this on the internet:

6dB or below signal to noise margin is bad, it will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no synch problems (if no large variation)
20dB-28dB is excellent
29dB or above is outstanding

so i am just at the border of being ok. I will keep doing some tweaks and see what happens. remove splitter, etc.

Spitx

you should experience no problems with those values. as I have pretty similar myself and I like to play online loads of different stuff. It's true they aren't the best but you got to see them both attenuation and signal to noise and they are pretty acceptable and there's nothing you can do about unless it is your adapter and/or cable.

here's mine table at this precise moment so that you can take a look

Measurements

Transmission speedUpstream7707 kbps Downstream33023 kbps Line attenuationUpstream20.5 dB Downstream26.4 dB Signal-to-noise ratioUpstream13.8 dB Downstream10.6 dB

it's a good SNR and an excelent ATTN afaik,

Been using for almost 1 year since I've moved and don't have a lot to say except for one night I had no dsl service for some reason but it might happen.

I wouldn't bother much unless I had to, in your case enjoy for a while and see if there's something that needs attention =D.

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