blackberry internet service: service down

teo1976

Hi,

my BB services seems to be down right now; i can connect to internet but emails are not working, the status remain on 'edge' and not 'EDGE', like it is not able to connect. are someone experiencing same problem?

willcocks

I want to know why Swisscom has not yet confirmed and announced this problem with BlackBerry services - 24 hours after the problems began. I called the Swisscom Helpdesk (0800-800800) this morning at 6:30AM, and they clearly confirmed there is a problem but that it was hitting BB users with no particular pattern.

So again - why is this problem only being mentioned in the Support Community and not directly on the Swisscom "Current faults" list?

suisse

good question.

Normaly the issues are listed under www.swisscom.com/status

Working again now?

willcocks

Yes, I agree that outages should "normally" be published where you say - but this one never was. The BlackBerry services are apparently back and working as of Wednesday night-Thursday morning, after an outage of two days.

I spoke to the BlackBerry technical team and apparently it was one more problem with the central RIM communication handling infrastructure. My point remains the same though: Swisscom should be publishing information about important outages when they happen, and in this case they clearly did not.