Dear Swisscom Customer Service,
I am writing again regarding the CHF 200 charge on my account.
I have already gone to a Swisscom store in person to try to resolve this matter. At the store, I was told that I had to call your customer service number. I followed that instruction and tried to contact you by phone, but I was unable to reach anyone and could not get the matter resolved.
I want to make it very clear that I am disputing this CHF 200 charge.
The charge relates to the PS5 installment order, which I was unable to complete because your online verification system refused my F permit when I tried to scan it. I did not deliberately refuse to pay a valid invoice or intentionally create this charge.
You are now telling me that the matter may be reported to a debt collection agency. If you decide to proceed, I will explain the full situation to the debt collection agency and provide the evidence showing that I attempted to resolve the matter directly with Swisscom, including my visit to the store and my attempts to contact customer service.
Before taking any further debt-collection action, I ask Swisscom to investigate this charge and provide me with a written explanation of exactly why CHF 200 was charged and what service or transaction this amount relates to.
I also request that the disputed amount not be sent to debt collection while my complaint is being investigated.
I am willing to resolve any legitimate amount that I actually owe, but I do not accept a CHF 200 processing charge that resulted from an unsuccessful application caused by your verification system refusing my residence permit.
Please respond to me in writing.
Kind regards,
Mohamed Osman