Is prepais SIM order usually take that longer to get processed?

Xueveequoi36

Hi,

On 26 July I have ordered a prepaid sim with Swisscom, I have been charged, but nothing else. No mention of this order anywhere in the app, and no message indi****g this order is being processed. I am now concerned the SIM will not make it in time for my trip.

Furthermore I’m not seeing any ways to message customer support, they either offer to call back on a Swiss number or provide a Swiss number to reach them out.

This on top of Swisscom cancelling my wife prepaid order on the basis that “they don’t ship to postal address outside of Switzerland”.

I have seen better ways to welcome new customers.

Thanks for any help

bitracer

Did you get Prepaid Flat for tourists?

https://www.swisscom.ch/en/residential/mobile-subscription/prepaid/tourists.html

You can provision it on your phone using eSIM. No physical SIM needed. Otherwise you can visit a Swisscom shop at the airport.

Xueveequoi36

bitracer

Thanks bitracer

My phone doesn’t accept eSIM and besides the point is to get the SIM I have ordered and already paid for.

bitracer

Xueveequoi36 Then you’ll have to sort that out upon arrival.

Xueveequoi36

bitracer

I think there is some misunderstanding as you seem to answer the question “how to get a SIM?”.

While my question is “how do I find out what is going on with a SIM order I have placed with Swisscom?”

bitracer

Xueveequoi36 I suggest you visit the Swisscom store upon arrival. They’ll be able to tell you the status and provision the physical SIM on the spot. There’s one at the airport (Zürich-Kloten).

Xueveequoi36

bitracer

Got it thanks