Can't order eSIM when selecting "Device change"

Gakeusie76

Hi everyone,

I was already using an eSIM with my Swisscom mobile number. Recently I changed my device and tried to order a new eSIM using the “Device change” option.

However, when I select “eSIM” as the SIM type, I get the following message:

“Unfortunately, this channel is not available for eSIM. You can find more options for switching to an eSIM at www.swisscom.ch/esim.”

Since my previous SIM was also an eSIM, I’m not sure why this process doesn’t work.

Could someone please advise how I can download or activate my eSIM again on the new device?

Thanks in advance!

POGO 1104

Gakeusie76
Könnte mir bitte jemand sagen, wie ich meine eSIM wieder auf das neue Gerät herunterladen oder aktivieren kann?

Melde dich bitte bei der Hotline 0800 800 800

Noguibun99

I have the same issue, the page is still broken!

Samsi

Noguibun99

Nein, bei mir geht es.

Bist du im Ausland? VPN aktiv?

Noguibun99

Samsi I tried with and without a VPN, I am in Switzerland with a Swiss IP and I tried with another browser but the problem is still there.

The validation is fine too, I can see a positive reply ({"successful":true,"errorMessage":"","emailValidation":{"code":"VALID","emailAddress":"xyz@abc.ch","performedChecks":{"syntaxCheck":"PASSED","domainCheck":"PASSED","blueWinCheck":"PASSED","blacklistCheck":"PASSED"}}})